How airlines and EuroControl are conquering Icelandinc volcanic ash through social media #ashtag

In these times of chaos, the place to look for answers and support are no longer the Web 1.0 websites of airlines, or call centers – rather it’s real-time tools like Twitter. Most European airlines that have a social media presence have been updating their followers about their respective flight delays etc. Some are doing a better job at others. And the biggest surprise has been...