Big Change for Zappos Underscores Transparency

The Zappos twitter feed just posted this letter (an excerpt here - full letter here). Zappos has decided to let parent company Amazon take over the Kentucky (i.e., right next to UPS hub) fulfillment center operations. I'm posting here as this letter is pure Zappos: Open, thoughtful (5% increase in compensation), and fun. I suspect that as we follow how the change is managed, perhaps through the...