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<title>American Airlines - Business Exchange</title>
<subtitle>Most Active Articles</subtitle>
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<updated>2013-05-22T10:06:33.197-04:00</updated>
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<entry>
<title>American Airlines: Testing the skies</title>
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<updated>2013-05-17T18:57:59.006-04:00</updated>
<summary>PASSENGERS wanting to fly from, say, Seattle to New York with American Airlines must pay $25 for their first checked bag, $35 for the second and $150 for any more....</summary>
<content type="html">PASSENGERS wanting to fly from, say, Seattle to New York with American Airlines must pay $25 for their first checked bag, $35 for the second and $150 for any more....</content>
<source>
<title>economist.com</title>
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<entry>
<title>Alaska Airlines and Southwest Airlines Lead Airline Industry in 2013 Temkin Experience Ratings</title>
<link href="http://bx.businessweek.com/american-airlines/alaska-airlines-and-southwest-airlines-lead-airline-industry-in-2013-temkin-experience-ratings/9540441876663390539-01266fdd89447b70992cb2a32276e756/"/>
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<updated>2013-03-14T10:46:36.652-04:00</updated>
<summary>Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)</summary>
<content type="html">Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)</content>
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<title>experiencematters.wordpress.com</title>
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<entry>
<title>American Airlines Needs More Than a New Paint Job « Customer Experience Matters</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-needs-more-than-a-new-paint-job--customer-experience-matters/10365607212308468067-e22cfcf1a9318ac33260b144721cf224/"/>
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<updated>2013-02-15T09:19:49.725-05:00</updated>
<summary>Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)</summary>
<content type="html">Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)</content>
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<title>experiencematters.wordpress.com</title>
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<entry>
<title>American and US Airways Announce Deal for $11 Billion Merger</title>
<link href="http://bx.businessweek.com/american-airlines/american-and-us-airways-announce-deal-for-11-billion-merger/9016084232674691667-1289720bdc25e8d6a53f963af29dae8f/"/>
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<updated>2013-02-14T17:47:47.359-05:00</updated>
<summary>The combination - if approved by regulators, bankruptcy court and shareholders - would create the nation&#39;s largest airline.</summary>
<content type="html">The combination - if approved by regulators, bankruptcy court and shareholders - would create the nation&#39;s largest airline.</content>
<source>
<title>DealBook</title>
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<title>American Airlines moves closer to pilot contract</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-moves-closer-to-pilot-contract/13100913310142617543-b770ff95f0a3adcf5d3e02a34c3276fc/"/>
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<updated>2012-11-11T22:56:36.750-05:00</updated>
<summary>The pilots union for American Airlines says it and the company have reached an agreement in principle for a new contract.</summary>
<content type="html">The pilots union for American Airlines says it and the company have reached an agreement in principle for a new contract.</content>
<source>
<title>latimes.com</title>
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<entry>
<title>Publicity stunts: Seventy years with one airline</title>
<link href="http://bx.businessweek.com/american-airlines/publicity-stunts-seventy-years-with-one-airline/18044772377816976107-8874dca0ea4781d6cd6f228579937dbd/"/>
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<updated>2012-09-03T21:16:01.235-04:00</updated>
<summary>SOMETIMES a publicity stunt is so well-executed that it&#39;s impossible for the media to resist its charm. Witness, for example, the &quot;Taco Liberty Bell&quot; incident of...</summary>
<content type="html">SOMETIMES a publicity stunt is so well-executed that it&#39;s impossible for the media to resist its charm. Witness, for example, the &quot;Taco Liberty Bell&quot; incident of...</content>
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<title>economist.com</title>
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<entry>
<title>American Airlines, US Airways to Create Global Carrier</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-us-airways-to-create-global-carrier/5029996040462623634-94e5d30acf47d4fcd61baba862be3fb1/"/>
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<updated>2013-02-14T08:04:35.921-05:00</updated>
<summary>Operating under the American Airlines name, a leading brand in the world, the combined airline will have a global network. The merger is aimed to offer benefits to both airlines’ customers, communities, employees, investors, and creditors. More in this video.</summary>
<content type="html">Operating under the American Airlines name, a leading brand in the world, the combined airline will have a global network. The merger is aimed to offer benefits to both airlines’ customers, communities, employees, investors, and creditors. More in this video.</content>
<source>
<title>ramanmedianetwork.com</title>
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<title>American Airlines Moves Closer to Pilot Contract</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-moves-closer-to-pilot-contract/10787006873575993861-dd1f3254953b3bc1f54984a3fe9ee85a/"/>
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<updated>2012-11-09T18:36:55.574-05:00</updated>
<summary>American Airlines and its pilots union have reached an agreement in principle over a new contract, which could ultimately pave the way for the airline to exit bankruptcy.</summary>
<content type="html">American Airlines and its pilots union have reached an agreement in principle over a new contract, which could ultimately pave the way for the airline to exit bankruptcy.</content>
<source>
<title>New York Times</title>
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<entry>
<title>The Virgin Atlantic Ice Cream Story</title>
<link href="http://bx.businessweek.com/american-airlines/the-virgin-atlantic-ice-cream-story/4072626821487186900-f4de7a43bea64c3e026d68cbdbc93c9d/"/>
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<updated>2012-10-07T22:48:58.303-04:00</updated>
<summary>I recently spoke at the Like Minds conference in London. One of the other speakers was Chris Moss. He was Chief Marketing Officer at Virgin Atlantic, CEO of 118118 and the creator of the Orange Brand. He told an interesting story..</summary>
<content type="html">I recently spoke at the Like Minds conference in London. One of the other speakers was Chris Moss. He was Chief Marketing Officer at Virgin Atlantic, CEO of 118118 and the creator of the Orange Brand. He told an interesting story..</content>
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<title>innovationexcellence.com</title>
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<entry>
<title>American Airlines, Southwest Airlines see clouded outlooks | News for Dallas, Texas | Dallas Morning News</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-southwest-airlines-see-clouded-outlooks--news-for-dallas-texas--dallas-morning-news/12486505760955688388-be474f5ab0b580cb01c26d41f8c01acf/"/>
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<updated>2009-05-21T12:57:45.124-04:00</updated>
<summary> The airline industry&#39;s attempts to get a recovery going this spring may have caught the flu.
On one hand, the top executives of Southwest Airlines Co. and AMR Corp., parent of American Airlines Inc., said they don&#39;t see any signs that the traffic demand is deteriorating as 2009 progresses. </summary>
<content type="html"> The airline industry&#39;s attempts to get a recovery going this spring may have caught the flu.
On one hand, the top executives of Southwest Airlines Co. and AMR Corp., parent of American Airlines Inc., said they don&#39;t see any signs that the traffic demand is deteriorating as 2009 progresses. </content>
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<title>dallasnews.com</title>
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<entry>
<title>American Airlines + US Airways = Worst Customer Experience « Customer Experience Matters</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines--us-airways--worst-customer-experience--customer-experience-matters/2097088138703532305-b12eb52ee2492e70735efaab480877b3/"/>
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<updated>2013-02-15T09:20:52.473-05:00</updated>
<summary>Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)</summary>
<content type="html">Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)</content>
<source>
<title>experiencematters.wordpress.com</title>
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<entry>
<title>American&#39;s Views on Restructuring, and Rivals</title>
<link href="http://bx.businessweek.com/american-airlines/americans-views-on-restructuring-and-rivals/14376396010653666806-da5787ac81cf0da078fc0fdfde14e91c/"/>
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<updated>2012-02-06T17:44:22.902-05:00</updated>
<summary>Read the best business travel blogs. Stay current on business travel news and get the latest business travel tips.</summary>
<content type="html">Read the best business travel blogs. Stay current on business travel news and get the latest business travel tips.</content>
<source>
<title>BusinessWeek</title>
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<entry>
<title>America Airlines filed for chapter 11</title>
<link href="http://bx.businessweek.com/american-airlines/america-airlines-filed-for-chapter-11/3707229385537957059-590c55ecb4169d787373bb944bbf280b/"/>
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<updated>2011-11-29T09:50:09.128-05:00</updated>
<summary>The Texas-based corporation (AMR) claims that labour rules forced it to spend $600m more than other airlines on staff costs. American Airlines&#39; chairman Thomas…</summary>
<content type="html">The Texas-based corporation (AMR) claims that labour rules forced it to spend $600m more than other airlines on staff costs. American Airlines&#39; chairman Thomas…</content>
<source>
<title>ecomm-unity.com</title>
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<title>Southwest Provides Best Airline Customer Experience « Customer Experience Matters</title>
<link href="http://bx.businessweek.com/american-airlines/southwest-provides-best-airline-customer-experience---customer-experience-matters/10855093687183852686-96f3c75858cff8d2a247da7b4437df5c/"/>
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<updated>2012-02-24T09:57:17.361-05:00</updated>
<summary></summary>
<content type="html"></content>
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<title>experiencematters.wordpress.com</title>
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<entry>
<title>American Airlines parent hints at possible merger with US Airways</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-parent-hints-at-possible-merger-with-us-airways/16212891237477667999-48b6c9612697b4764da10a88feea0727/"/>
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<updated>2012-07-12T23:17:33.931-04:00</updated>
<summary>After months of brushing aside talks of a merger, the ailing parent company of American Airlines is now willing to consider joining forces with...</summary>
<content type="html">After months of brushing aside talks of a merger, the ailing parent company of American Airlines is now willing to consider joining forces with...</content>
<source>
<title>latimes.com</title>
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<bx:external-link>http://www.latimes.com/business/la-fi-amr-merger-20120712,0,4227503.story</bx:external-link>
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<title>American Airlines files for bankruptcy - Reuters</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-files-for-bankruptcy---reuters/5345844848992581666-74c73a37cb8886f07152a4dbb978f55b/"/>
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<updated>2011-11-29T15:22:16.690-05:00</updated>
<summary>American Airlines, the third-largest U.S. carrier, and its parent AMR Corp filed for bankruptcy protection on Tuesday to cut labor costs in the face of high fuel prices and dampened travel.</summary>
<content type="html">American Airlines, the third-largest U.S. carrier, and its parent AMR Corp filed for bankruptcy protection on Tuesday to cut labor costs in the face of high fuel prices and dampened travel.</content>
<source>
<title>Reuters</title>
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<bx:external-link>http://www.reuters.com/article/2011/11/29/us-americanairlines-idUSTRE7AS0T220111129</bx:external-link>
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<entry>
<title>Merger Not Ruled Out at American Airlines</title>
<link href="http://bx.businessweek.com/american-airlines/merger-not-ruled-out-at-american-airlines/12681953890523826850-509cb62686101f9374c03d02d4c120e6/"/>
<id>urn:com:businessweek:bx:article:12681953890523826850-509cb62686101f9374c03d02d4c120e6</id>
<updated>2012-05-12T14:02:31.886-04:00</updated>
<summary>While it restructures operations in bankruptcy court, the airline stressed that it still intended to emerge as a stand-alone carrier.</summary>
<content type="html">While it restructures operations in bankruptcy court, the airline stressed that it still intended to emerge as a stand-alone carrier.</content>
<source>
<title>New York Times</title>
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<bx:external-link>http://www.nytimes.com/2012/05/12/business/american-airlines-indicates-it-is-open-to-discussing-merger.html</bx:external-link>
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<bx:fullname>Tea Tree</bx:fullname>
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<entry>
<title>Blame Jimmy Carter for all the airline bankruptcies. Or better yet, thank him.</title>
<link href="http://bx.businessweek.com/american-airlines/blame-jimmy-carter-for-all-the-airline-bankruptcies-or-better-yet-thank-him/8251226754489555818-e33d0987d557ab1e504558c2f1ee94ed/"/>
<id>urn:com:businessweek:bx:article:8251226754489555818-e33d0987d557ab1e504558c2f1ee94ed</id>
<updated>2011-12-03T12:49:50.028-05:00</updated>
<summary>American Airlines’ parent company, AMR Corporation, filed for Chapter 11 bankruptcy protection on Tuesday, surprising exactly no one. A major corporate bankruptcy is normally a bit of a shock, but there’s nothing shocking about bankruptcy in the American passenger air business, where filings are way more common than crashes. Frontier...</summary>
<content type="html">American Airlines’ parent company, AMR Corporation, filed for Chapter 11 bankruptcy protection on Tuesday, surprising exactly no one. A major corporate bankruptcy is normally a bit of a shock, but there’s nothing shocking about bankruptcy in the American passenger air business, where filings are way more common than crashes. Frontier...</content>
<source>
<title>slate.com</title>
</source>
<bx:external-link>http://www.slate.com/articles/business/moneybox/2011/12/blame_jimmy_carter_for_all_the_airline_bankruptcies_or_better_yet_thank_him_.html</bx:external-link>
<bx:adder>
<bx:fullname>Terence Rose</bx:fullname>
<bx:id>trose855</bx:id>
<bx:link href="http://bx.businessweek.com/profile/terence-rose/trose855/"/>
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<entry>
<title>Airline alliances: New oneworld order</title>
<link href="http://bx.businessweek.com/american-airlines/airline-alliances-new-oneworld-order/7040699784965353183-14c62f2a6e1a7f0f9b9970172d6f4178/"/>
<id>urn:com:businessweek:bx:article:7040699784965353183-14c62f2a6e1a7f0f9b9970172d6f4178</id>
<updated>2012-12-04T21:14:54.057-05:00</updated>
<summary>THE oneworld airline alliance, which includes British Airways and American Airlines among its founder members, scored a major coup on October 8th as it extended...</summary>
<content type="html">THE oneworld airline alliance, which includes British Airways and American Airlines among its founder members, scored a major coup on October 8th as it extended...</content>
<source>
<title>economist.com</title>
</source>
<bx:external-link>http://www.economist.com/blogs/gulliver/2012/10/airline-alliances</bx:external-link>
<bx:adder>
<bx:fullname>Tea Tree</bx:fullname>
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<entry>
<title>17% of Social Conversation on Airlines is Negative</title>
<link href="http://bx.businessweek.com/american-airlines/17-of-social-conversation-on-airlines-is-negative/319642915497232891-ca98b3970a89426e052c847cb92935fa/"/>
<id>urn:com:businessweek:bx:article:319642915497232891-ca98b3970a89426e052c847cb92935fa</id>
<updated>2012-08-14T11:03:01.974-04:00</updated>
<summary>So what are people talking about Airline Brands? Complaining or sharing experiences? Simplify360 research team can taken a deep dive into social buzz around Airline Industry to find out?</summary>
<content type="html">So what are people talking about Airline Brands? Complaining or sharing experiences? Simplify360 research team can taken a deep dive into social buzz around Airline Industry to find out?</content>
<source>
<title>innovationexcellence.com</title>
</source>
<bx:external-link>http://www.innovationexcellence.com/blog/2012/08/07/17-of-social-conversation-on-airlines-is-negative/</bx:external-link>
<bx:adder>
<bx:fullname>Dru Sturgess</bx:fullname>
<bx:id>dsturgess259</bx:id>
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<entry>
<title>Installation Problems Seen in American Airlinesâ Loose Seats</title>
<link href="http://bx.businessweek.com/american-airlines/installation-problems-seen-in-american-airlines-loose-seats/12135734726302636789-81e4b7a059c2bc4c3469b6d9869c09e5/"/>
<id>urn:com:businessweek:bx:article:12135734726302636789-81e4b7a059c2bc4c3469b6d9869c09e5</id>
<updated>2012-12-06T05:51:49.765-05:00</updated>
<summary>American Airlines defended its hiring of outside contractors to modify its planes&#39; cabins, but its unionized mechanics say passengers&#39; safety was put at risk.</summary>
<content type="html">American Airlines defended its hiring of outside contractors to modify its planes&#39; cabins, but its unionized mechanics say passengers&#39; safety was put at risk.</content>
<source>
<title>New York Times</title>
</source>
<bx:external-link>http://www.nytimes.com/2012/11/24/business/installation-problems-seen-in-american-airlines-loose-seats.html</bx:external-link>
<bx:adder>
<bx:fullname>Emily Sanders</bx:fullname>
<bx:id>esanders447</bx:id>
<bx:link href="http://bx.businessweek.com/profile/emily-sanders/esanders447/"/>
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<entry>
<title>American Airlinesâ Parent Says It Will Freeze Most Pension Plans</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-parent-says-it-will-freeze-most-pension-plans/10720934491345366627-08ae3060f953026476e982ab17b07d6d/"/>
<id>urn:com:businessweek:bx:article:10720934491345366627-08ae3060f953026476e982ab17b07d6d</id>
<updated>2012-03-09T19:01:13.712-05:00</updated>
<summary>AMR, American Airlinesâ parent, said it would freeze pension plans for everyone except its pilots.</summary>
<content type="html">AMR, American Airlinesâ parent, said it would freeze pension plans for everyone except its pilots.</content>
<source>
<title>New York Times</title>
</source>
<bx:external-link>http://www.nytimes.com/2012/03/08/business/american-airlines-parent-says-it-will-freeze-most-pension-plans.html</bx:external-link>
<bx:adder>
<bx:fullname>Tea Tree</bx:fullname>
<bx:id>ttree910</bx:id>
<bx:link href="http://bx.businessweek.com/profile/tea-tree/ttree910/"/>
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<entry>
<title>Report: 2012 Temkin Experience Ratings « Customer Experience Matters</title>
<link href="http://bx.businessweek.com/american-airlines/report-2012-temkin-experience-ratings--customer-experience-matters/14329366900645883515-73ed866debe3f020aab4f62c438472de/"/>
<id>urn:com:businessweek:bx:article:14329366900645883515-73ed866debe3f020aab4f62c438472de</id>
<updated>2012-02-14T07:59:43.416-05:00</updated>
<summary></summary>
<content type="html"></content>
<source>
<title>experiencematters.wordpress.com</title>
</source>
<bx:external-link>http://experiencematters.wordpress.com/2012/02/14/report-2012-temkin-experience-ratings/</bx:external-link>
<bx:adder>
<bx:fullname>Bruce Temkin</bx:fullname>
<bx:id>btemkin340</bx:id>
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<entry>
<title>US Airways Said to Develop AMR Merger Plan - Video</title>
<link href="http://bx.businessweek.com/american-airlines/us-airways-said-to-develop-amr-merger-plan----video/13868869465256655976-b73ec67dc256a606e5bc84a7e3b26aea/"/>
<id>urn:com:businessweek:bx:article:13868869465256655976-b73ec67dc256a606e5bc84a7e3b26aea</id>
<updated>2012-01-21T04:23:21.359-05:00</updated>
<summary>US Airways Group Inc. is studying a potential merger with bankrupt AMR Corp. that would fix a weak domestic route system at American Airlines and boost revenue, two people familiar with the matter said. Any bid may still be close to a year away, because AMR now holds the exclusive right to file a reorganization plan, the people said. Suzanne O&#39;Halloran reports on Bloomberg Television&#39;s</summary>
<content type="html">US Airways Group Inc. is studying a potential merger with bankrupt AMR Corp. that would fix a weak domestic route system at American Airlines and boost revenue, two people familiar with the matter said. Any bid may still be close to a year away, because AMR now holds the exclusive right to file a reorganization plan, the people said. Suzanne O&#39;Halloran reports on Bloomberg Television&#39;s</content>
<source>
<title>bloomberg.com</title>
</source>
<bx:external-link>http://www.bloomberg.com/video/84642956/</bx:external-link>
<bx:adder>
<bx:fullname>Terence Rose</bx:fullname>
<bx:id>trose855</bx:id>
<bx:link href="http://bx.businessweek.com/profile/terence-rose/trose855/"/>
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<entry>
<title>American Airlines Refuses To Be Distracted from Long-Term Goals</title>
<link href="http://bx.businessweek.com/american-airlines/american-airlines-refuses-to-be-distracted-from-long-term-goals/18316549494904100703-c943567999d25f5bb46e4f453f1441e0/"/>
<id>urn:com:businessweek:bx:article:18316549494904100703-c943567999d25f5bb46e4f453f1441e0</id>
<updated>2009-05-26T13:56:31.785-04:00</updated>
<summary>For American Airlines, this decade has been defined by a relentless procession of external shocks that have rocked the entire industry. But the airline is proving that even the worst short-term crises cannot distract it from its long-term goals.</summary>
<content type="html">For American Airlines, this decade has been defined by a relentless procession of external shocks that have rocked the entire industry. But the airline is proving that even the worst short-term crises cannot distract it from its long-term goals.</content>
<source>
<title>aviationweek.com</title>
</source>
<bx:external-link>http://www.aviationweek.com/aw/generic/story.jsp?id=news/awst052509p1.xml&amp;headline=American%20Airlines%20Refuses%20To%20Be%20Distracted%20from%20Long-Term%20Goals&amp;channel=awst</bx:external-link>
<bx:adder>
<bx:fullname>Benet Wilson</bx:fullname>
<bx:id>bwilson034</bx:id>
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