Redux: Rethinking Lean (Six Sigma) Service

Some Issues with Lean Six Sigma.
A couple of issues to address are the tools-based approach and the lack of change in thinking in the management and design of work found in Lean Six Sigma. Lean and/or Six Sigma programs tend to be tools-based where the aim seems to be for vendors to make money on tools training and not focusing on the change in thinking that must accompany it. This is a...