Business Process Outsourcing (BPO) - Business Exchange Most Active Articles 2009-11-24T05:19:22.227-05:00 Business Exchange Business_Exchange@businessweek.com urn:com:businessweek:bx:topic:most-active:business-process-outsourcing-bpo mahendra dash mdash921 Beyond costs: Achieving operational excellence in outsourcing urn:com:businessweek:bx:article:16783896611431927007-1aaac3cbd200727f31fa8dcac6f8ab2e 2009-11-24T03:06:20.140-05:00 In today’s difficult economic and competitive environment, going beyond cost to achieve operational excellence is the core requirement of any industry and an increasingly crucial determinant of success for BPO and outsourcing vendors in particular. In today’s difficult economic and competitive environment, going beyond cost to achieve operational excellence is the core requirement of any industry and an increasingly crucial determinant of success for BPO and outsourcing vendors in particular. outsourceportfolio.com http://outsourceportfolio.com/costs-achieving-operational-excellence-outsourcing/ James Williams jwilliams998 0 0 0 0 http://www.computerworld.com/s/article/9141095/Cost_Saving_Secrets_of_the_Outsourcing_Insiders urn:com:businessweek:bx:article:16530702874075265197-a03b0bca6ab6881ba693b9de2a12a524 2009-11-24T03:05:14.425-05:00 Ten tips from outsourcing experts and practitioners on how to save money on external consultants with do-it-yourself outsourcing. Ten tips from outsourcing experts and practitioners on how to save money on external consultants with do-it-yourself outsourcing. computerworld.com http://www.computerworld.com/s/article/9141095/Cost_Saving_Secrets_of_the_Outsourcing_Insiders James Williams jwilliams998 0 0 0 0 Importance of corporate governance alignment between the enterprise and BPO provider's urn:com:businessweek:bx:article:9696176795392373608-48ff5a0b813c1f64cf30228d6ce207ce 2009-11-23T13:14:24.475-05:00 Corporate Governance helps align the activities of an enterprise to best meet business and compliance requirements. While compliance requirements and reducing risk exposure dominates the Corporate Governance process, successful enterprises use Corporate Governance to increase corporate security and confidentiality for sharing proprietary information, enable greater collaboration and information sharing, adopt “best practice” standards, and facilitate decision making across all stakeholders. At the heart of Corporate Governance is managing all of the activities across the enterprise. Corporate Governance helps align the activities of an enterprise to best meet business and compliance requirements. While compliance requirements and reducing risk exposure dominates the Corporate Governance process, successful enterprises use Corporate Governance to increase corporate security and confidentiality for sharing proprietary information, enable greater collaboration and information sharing, adopt “best practice” standards, and facilitate decision making across all stakeholders. At the heart of Corporate Governance is managing all of the activities across the enterprise. bpovoice.com http://www.bpovoice.com/profiles/blogs/importance-of-corporate Amit Saxena (BPO Voice) asaxena346 1 1 0 0 Outsourcing is Not a Slam Dunk urn:com:businessweek:bx:article:5156232104141605093-259bbfec354011b2d391655b0c955dfd 2009-11-23T09:09:02.473-05:00 Outsourcing requires explicit documentation and communication methods. Learn how to plan outsourcing projects, select the right partner, and govern the relationship. Outsourcing requires explicit documentation and communication methods. Learn how to plan outsourcing projects, select the right partner, and govern the relationship. executivebrief.com http://www.executivebrief.com/outsourcing/slam-dunk-outsourcing/ Myroslava Trotsyuk mtrotsyuk226 1 1 0 0 HCL Opens Global Development Center In Brazil urn:com:businessweek:bx:article:2705989045855358229-cd61bf812b4e19a874d8d1df0807cde0 2009-11-23T02:48:55.880-05:00 India HCL Technologies Ltd. (HCL), a leading global IT services provider, announced the official opening of a new world-class, Global IT development center in Sao Leopoldo, Brazil, expanding its global footprint. India HCL Technologies Ltd. (HCL), a leading global IT services provider, announced the official opening of a new world-class, Global IT development center in Sao Leopoldo, Brazil, expanding its global footprint. outsourceportfolio.com http://outsourceportfolio.com/hcl-opens-global-development-center-brazil/ James Williams jwilliams998 3 3 0 0 Europe- Still Elusive For the Indian IT Exporters, Says Forrester urn:com:businessweek:bx:article:1453885110989191949-b97f9f67cfc49ff2608d4dd93db2cf91 2009-11-23T00:24:43.291-05:00 The latest survey conducted by the analyst firm, Forrester Research, gave the Indian IT service providers some real reason to take a pause and think. The study, which involved 400 European customers and titled, CONTINENTAL EUROPE: GROWTH OPPORTUNITY OR NEVER ENDING SALES CYCLE, highlights on two major points. First, the outsourcing model adopted by the Indian IT service providers for USA and North American market is not going to work for its European counterpart. The latest survey conducted by the analyst firm, Forrester Research, gave the Indian IT service providers some real reason to take a pause and think. The study, which involved 400 European customers and titled, CONTINENTAL EUROPE: GROWTH OPPORTUNITY OR NEVER ENDING SALES CYCLE, highlights on two major points. First, the outsourcing model adopted by the Indian IT service providers for USA and North American market is not going to work for its European counterpart. bpovoice.com http://www.bpovoice.com/profiles/blogs/europe-still-elusive-for-the Amit Saxena (BPO Voice) asaxena346 3 3 0 0 New studies on the Phillipines outsourcing sector showed growth in crisis urn:com:businessweek:bx:article:13759015392558689700-f35195115a33ae4c651a7b5338f9622e 2009-11-20T08:45:44.036-05:00 Two recent studies show just how the Philippine outsourcing industry is not only surviving but is also prospering – at least for the time being. Two recent studies show just how the Philippine outsourcing industry is not only surviving but is also prospering – at least for the time being. outsourceportfolio.com http://outsourceportfolio.com/philippine-outsourcing-sector-impact-global-financial-crisis/ James Williams jwilliams998 1 1 0 0 " Outsourcing is never a one-way street ! " - Magdalena Szarafin urn:com:businessweek:bx:article:14898667683884764798-d825ef0c4d8533827f83d573114c391d 2009-11-19T02:43:24.166-05:00 Magdalena Szarafin has been regularly enriching the BPOVoice members through her insightful blogs and discussions. BPOVoice.com interviewed her to know her views and opinions on the various important aspects of outsourcing. Below are the excerpts:... Magdalena Szarafin has been regularly enriching the BPOVoice members through her insightful blogs and discussions. BPOVoice.com interviewed her to know her views and opinions on the various important aspects of outsourcing. Below are the excerpts:... bpovoice.com http://www.bpovoice.com/profiles/blogs/outsourcing-is-never-a-oneway Amit Saxena (BPO Voice) asaxena346 0 0 0 0 Top Ten Tips for Talent Development urn:com:businessweek:bx:article:1906916801204870626-fd575986e50d17c3581c15917b23962d 2009-11-18T04:43:35.248-05:00 Your people are your greatest strength - but no organization can sit back after hiring and expect its staff to grow and develop organically in an optimal way. Employees need to be nurtured in order for them to bloom into the superstars you want... Your people are your greatest strength - but no organization can sit back after hiring and expect its staff to grow and develop organically in an optimal way. Employees need to be nurtured in order for them to bloom into the superstars you want... ssonetwork.com http://www.ssonetwork.com/topic_detail.aspx?id=4934&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_18_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 3 3 0 0 UK Local Government & BPO urn:com:businessweek:bx:article:4589515488220726910-8c486e69f9fd91afb801caf972dd6ccb 2009-11-18T04:45:52.784-05:00 For quite some time, the leading private sector BPO players have been attempting to develop a footprint in UK local government. Local government contracts are attractive because of the value of the contracts and the length of time those contracts.. For quite some time, the leading private sector BPO players have been attempting to develop a footprint in UK local government. Local government contracts are attractive because of the value of the contracts and the length of time those contracts.. ssonetwork.com http://www.ssonetwork.com/content.aspx?id=5740&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_18_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 Services Delivery and Sourcing Update - 17 November 2009 urn:com:businessweek:bx:article:10194058614770279511-5ec0afbab4217fec9fa2b776db6f1150 2009-11-17T07:23:12.626-05:00 Q&A: Helen Dickens, Senior Manager, EMEA HR Services, Symantec; The Financial Crisis And Global Economic Downturn - Latin America Panel Discussion Part 1: Regional Trends; Developing a best-in-class finance function for police Q&A: Helen Dickens, Senior Manager, EMEA HR Services, Symantec; The Financial Crisis And Global Economic Downturn - Latin America Panel Discussion Part 1: Regional Trends; Developing a best-in-class finance function for police image.exct.net http://image.exct.net/lib/fef716717c6301/d/1/Gateway_17_November_2009_Web.html Chris Gayner cgayner561 2 2 0 0 2009 Shared Services Excellence Awards - Europe urn:com:businessweek:bx:article:13726533831703554161-54c24b3b3d22df29ae55a3cfa54b791c 2009-11-16T04:48:28.296-05:00 The Shared Services & Outsourcing Network would like to offer sincere congratulations to all the winners for 2009 and, extend this to everyone who entered, as the standards of entry this year were once again of a very high level. Roll on 2010 The Shared Services & Outsourcing Network would like to offer sincere congratulations to all the winners for 2009 and, extend this to everyone who entered, as the standards of entry this year were once again of a very high level. Roll on 2010 ssonetwork.com http://www.ssonetwork.com/awards_previous.aspx?id=600&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_16_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 2 2 0 0 Improving HR Productivity & Employee satisfaction through Technology-Based Case Management urn:com:businessweek:bx:article:13903582841620542582-20709392d5f52d8c9b2e386a67081fb8 2009-11-17T07:22:17.035-05:00 This paper identifies the functional areas for which technology can be most effectively deployed, and presents a model for increasing the efficiency of managing a global human resource organization... This paper identifies the functional areas for which technology can be most effectively deployed, and presents a model for increasing the efficiency of managing a global human resource organization... ssonetwork.com http://www.ssonetwork.com/downloadform.aspx?id=4930&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_17_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0 What’s next for Shared Services? urn:com:businessweek:bx:article:774573846156253391-1718a6ab0fc49e79599c89f7062d7e37 2009-11-16T04:51:43.197-05:00 Andy Hui, CFO Services Practice Lead at Deloitte Consulting S.E. Asia, shares insight from Deloitte's Global Shared Services Survey 2009 on the current state of the industry and what we can expect to see next... Andy Hui, CFO Services Practice Lead at Deloitte Consulting S.E. Asia, shares insight from Deloitte's Global Shared Services Survey 2009 on the current state of the industry and what we can expect to see next... ssonetwork.com http://www.ssonetwork.com/topic_detail.aspx?id=6362&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_16_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 1 1 0 0 Lou Dobbs Exit: Outrage and Shame Fail in the End urn:com:businessweek:bx:article:10987501728387737282-4de13aa9cd7ccf32382992a1ca2fac71 2009-11-16T10:59:30.232-05:00 Instead of establishing a forum to enable Americans to learn from the full scope and contributors to nearshoring and offshoring, Dobbs used the blunt instruments of shame and condemnation to essentially silence debate. Instead of establishing a forum to enable Americans to learn from the full scope and contributors to nearshoring and offshoring, Dobbs used the blunt instruments of shame and condemnation to essentially silence debate. nearshoreamericas.com http://www.nearshoreamericas.com/lou-dobbs-exit-outrage-and-shame-fails-in-the-end/1572/ Kirk Laughlin klaughlin400 0 0 0 0 Global Economy Recovering---Offshore Industry in India Is In Upbeat Mood urn:com:businessweek:bx:article:4383344709705415212-ba6bb7dfb8224f74eeda687a66e23816 2009-11-16T05:31:14.872-05:00 With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood... With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood... bpovoice.com http://www.bpovoice.com/profiles/blogs/global-economy Amit Saxena (BPO Voice) asaxena346 0 0 0 0 Going Beyond SLAs - BPO Voice : BPO's own Social Network urn:com:businessweek:bx:article:7251312418350886346-9d1e3ce2cb84b203de0efc00e71f8fc4 2009-11-16T05:32:58.381-05:00 In the context of outsourcing, measuring success is synonymous with Service Level Agreements (SLAs). SLAs provide an objective measure of success, and rightly, the enterprise engaged in an outsource contract will assess the provider’s performance... In the context of outsourcing, measuring success is synonymous with Service Level Agreements (SLAs). SLAs provide an objective measure of success, and rightly, the enterprise engaged in an outsource contract will assess the provider’s performance... bpovoice.com http://www.bpovoice.com/profiles/blogs/going-beyond-slas Amit Saxena (BPO Voice) asaxena346 0 0 0 0 Extracting value with technology-enabled BPO urn:com:businessweek:bx:article:5442189810419956314-4b5fbf3efc16a0a123f97eff5aabaa8b 2009-11-16T04:50:28.397-05:00 With the current rate of growth in the BPO industry and an increasing demand for better security and compliance, BPO organizations need to find and maintain a competitive advantage above and beyond prices to leverage this opportunity With the current rate of growth in the BPO industry and an increasing demand for better security and compliance, BPO organizations need to find and maintain a competitive advantage above and beyond prices to leverage this opportunity ssonetwork.com http://www.ssonetwork.com/webinar_detail.aspx?id=4982&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_16_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 10 Tips for Better Outsourcing Contracts urn:com:businessweek:bx:article:8800837805956050593-160ecc4cda023f92ae31e4f92fa23dc7 2009-11-13T06:22:55.220-05:00 Improve the 'upside' to your outsourcing arrangement and minimize the 'downside' risks... Improve the 'upside' to your outsourcing arrangement and minimize the 'downside' risks... ssonetwork.com http://www.ssonetwork.com/my-account-login.aspx?redirecturl=/topic_detail.aspx?id=6352&ekfrm=6&prem=1&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_13_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 2 2 0 0 Impact of HR 3962 on the outsourcing industry urn:com:businessweek:bx:article:7449047073261303195-1421a1796dc99c618acccd170b638f6e 2009-11-12T12:55:35.775-05:00 This article discusses the impact of recently passed HR 3962(Affordable Health Care for America Act) on the outsourcing industry. This article discusses the impact of recently passed HR 3962(Affordable Health Care for America Act) on the outsourcing industry. lpowatch.blogspot.com http://lpowatch.blogspot.com/2009/11/impact-of-new-health-care-legislation.html Jagriti Mishra jmishra933 6 6 0 0 The Recovery: What Now? urn:com:businessweek:bx:article:18326581704229461490-1578aceac0e8a9130549b23e37ae47e1 2009-11-12T06:36:41.526-05:00 What a gradually improving global economic climate means for organizations the world over... What a gradually improving global economic climate means for organizations the world over... ssonetwork.com http://www.ssonetwork.com/topic_detail.aspx?id=6358&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_12_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 3 3 0 0 8 Ways Shared Services add Value in Mergers & Acquisitions urn:com:businessweek:bx:article:16848125791583132553-7fad0e9cc39646eee636f9b2be72c13d 2009-11-13T06:21:52.502-05:00 Organizations that have well developed Shared Services operations are in a unique position to realise accelerated savings in mergers and acquisitions. Discover eight key contributions that Shared Services can make to your next corporate deal. Organizations that have well developed Shared Services operations are in a unique position to realise accelerated savings in mergers and acquisitions. Discover eight key contributions that Shared Services can make to your next corporate deal. ssonetwork.com http://www.ssonetwork.com/topic_detail.aspx?id=4774&ekfrm=6&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_13_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 EXL acquires AmEx’s travel services captive for $30 million urn:com:businessweek:bx:article:9548146934076344235-97840d3e8827091fac0831cefcd01643 2009-11-13T06:24:17.845-05:00 Nasdaq listed Indian Outsourcing firm EXL, announced the acquisition of American Express’ travel services captive in India for $30 million. As part of this deal, EXL have won an 8 year contract to provide the back office services for $160 million. Nasdaq listed Indian Outsourcing firm EXL, announced the acquisition of American Express’ travel services captive in India for $30 million. As part of this deal, EXL have won an 8 year contract to provide the back office services for $160 million. ssonetwork.com http://www.ssonetwork.com/content.aspx?id=5740&utm_source=ssonetwork.com&utm_medium=SMO&utm_campaign=BXCHANGE&utm_content=11_13_2009&mac=SSON_Ext_SMOQ409 Chris Gayner cgayner561 0 0 0 0 Chinese Outsourcing Ambitions---Wuxi A Case In Point urn:com:businessweek:bx:article:14127639674532398554-d809e4f51d6f001004083d3147e0071b 2009-11-11T05:45:25.379-05:00 Imitation is the greatest form of flattery and India should take pride on the fact that other nations tend to copy Indian models when it comes to boost up BPO/ outsourcing industry in their countries. China is clearly in the race with India and in... Imitation is the greatest form of flattery and India should take pride on the fact that other nations tend to copy Indian models when it comes to boost up BPO/ outsourcing industry in their countries. China is clearly in the race with India and in... bpovoice.com http://www.bpovoice.com/profiles/blogs/chinese-outsourcing Amit Saxena (BPO Voice) asaxena346 3 3 0 0 How Offshore Staff Leasing Can Benefit Your Business in Times of Crisis urn:com:businessweek:bx:article:16040915213039073085-805e48bce2b47b106dc466e7022732ea 2009-10-31T06:34:31.847-04:00 As much of the western world is reeling from the first great economic crisis of the 21st century, the Philippines is holding forth. It is, in fact, taking advantage of the situation thanks to the strong business process outsourcing (BPO) and staff... As much of the western world is reeling from the first great economic crisis of the 21st century, the Philippines is holding forth. It is, in fact, taking advantage of the situation thanks to the strong business process outsourcing (BPO) and staff... bpovoice.com http://www.bpovoice.com/profiles/blogs/how-offshore-staff-leasing-can Amit Saxena (BPO Voice) asaxena346 8 6 0 2