account3 Ways Speech Analytics Helps and Protects the Collections Industry
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CALL CENTER OPTIMIZATION
Call center optimization is changing how contact centers work. Contact centers are now interested in recording, evaluating and analyzing a higher volume of agent-customer interactions.
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Dear Bad IVR, Sorry I stopped contacting you…honestly? It’s not you, it’s me. I need more, I deserve more and I expect...
Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each...
The opportunity to provide a better customer experience is there, but is your company taking advantage of it? This is...
If your organization’s driving goal is to delight customers, create a personalized experience and expand bottom line...
How do you most often take care of your personal banking needs today? Years ago most people would have responded saying...
Reality has kicked in for all businesses: having a mobile customer experience strategy is a must. As we’ve mentioned...
Check out this video from Enkata and Donna Fluss of DMG Consulting to see what other challenges call centers and back...
The cloud is normally examined by the internal businesses benefits and the impact it will have on company operations –...
We’re wrapping up a very exciting year here at Angel and as we look to 2013, we wanted to share the post popular posts...
We talk a lot about customer experience and ways for businesses to improve their relationships with their customers.
It’s no secret that we’re all about helping businesses not only improve their customer experience (CX) through...
The demand for websites that are a key component of customer-business interaction started about 10 years ago and has...
It’s always troubled me when businesses with just as much or more traffic to their IVR than their website clearly put...
James West identifies five issues that could be seriously effecting service delivery in his blog for Customer Service...
Angel announced today that it will focus on how retailers can create a better customer experience at the National...
Sales and marketing campaigns can only be conducted when business contact information is available. This is primarily...
If your business relies on call center to operate and want to bring yours to the cloud, you might want to consider call...
The Changing Face of IVRs Technology is changing fast and IVRs are no exception. Businesses looking for ways to connect...
Increasing IVR participation, while enabling callers to exit to an agent, can save time and frustration for customers...
We’re excited to attend one of the preeminent events in the IVR industry yet again this year: the 17th Annual Voice...
Cutting edge multimodal technology brings efficient and personalized customer service for mobile customers.
Twenty years ago, when I began consulting in the contact center industry, building a call center was a hard,...
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