Teleservices Company Leverages Workforce Optimization Technology to Help Reach Call Center Performance Goals

East Hartford based Coordinated Systems, Inc. helps Trident Marketing embrace rapid growth in their call center by providing a user-friendly call recording and workforce optimization solution at a lower cost of ownership. Seeing a surge in overall talk time and call volume (10,000+ calls hitting the building each day), Trident’s call center has added staff and call handling capabilities to help...