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CUSTOMER EXPERIENCE

Customer experience management (CEM) is the collective, interactive, and continuous management of business factors that determine success or failure with customers. These factors include company organization, operations, procedures, and communication. Customer experience affects sales, brand valuation, loyalty, services, and design of any company, in any industry, that sells either product or services to customers.

Customer Experience is part of Business Exchange, suggested by Michael Satterwhite. This topic contains 2,641 news and 2,915 blog items. Read updated news, blogs, and resources about Customer Experience. Find user-submitted articles and reactions on Customer Experience from like-minded professionals.

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CallTower Offers Unified Communications in the Cloudmore

It is often said that a company stands or falls on the quality of its communications. This can range from its ability...

Six things to banish from your contact centremore

A lot of things in contact centres have outlived their ’sell-by dates’. Richard Snow takes us through his wish list of...

The 8 Signs Of Executive Commitmentmore

I’ve been helping several executive teams chart their customer experience journeys. The work typically centers around...

Nexidia Launches First Real-time Speech Analyticsmore

All of a sudden speech analytics has become a very hot topic (See: “Does Your Customer Voice Matter”) (http://www.

Marketing Leadership Council | Deliver Unique Benefits and Customers W...more

High-preference B2B companies are building greater loyalty by identifying sources of value that competitors can't...

Infuse Emotion Into Experience Designmore

The Web is becoming an increasingly important channel for companies, yet online experiences leave a lot to be desired.

Exterminate Bad Experiences RightNowmore

At its user conference in Colorado Springs, RightNow Technologies announced a new mission: To rid the world of bad...

Marketing Leadership Council » Customer Experience Myth: Touchpoints M...more

We asked over 9,000 customers from 15 B2B member companies to rate different aspects of their customer experience.

Employees Are Key To Electronics Retailingmore

Here’s how Best Buy CEO Brian Dunn ended a recent blog post on CNBC: You should be happy with what you purchase.

Wal-Mart Slaps On Tech Supportmore

Wal-Mart has started to sell technical service plans for setting up and using TVs and PCs. Rather than building up...

NICE’s First Annual Benchmark of Contact Center Business and Technolog...more

ICE’s First Annual Benchmark of Contact Center Business and Technology Trends Highlights Top Investment Priorities:...

Cybertech International Advances Into Contact Center Marketmore

Cybertech International (http://www.cybertech-int.com/) isn’t a vendor that I was familiar with until I visited their...

Attensity Listening to Social Media Worldmore

If anyone is in any doubt the way people communicate with each other and with companies has changed dramatically (see...

Cisco: Contact Centers and Cloud Computing with Salesforce.commore

My research into Contact Centers has led me to develop a model for the systems needed to build and operate a strategic...

The Price of a Poor Experience - Peter Bregmanmore

Five Wishes For Customer Service In 2010more

As I mentioned in my last post, customer service deserves a lot more attention. Well, Customer Service Week also...

10 questions on customer service and 'delivering happinessmore

Tony Hsieh (”shay”) has good reason to be smiling lately. He’s the face behind a billion-dollar business.

Wal-Mart And Amazon Book Battle — Blah!more

Wal-Mart and Amazon.com are battling toe-to-toe in the book market. Shortly after Wal-Mart announced plans to sell 10...

Microsoft SeaPort Search Enhancement Broker, Office Live add-in...more

...communication for the customer experience improvement...

Net Promoter Score Versus The Customer Experiencemore

Does Zappos.com success come from measuring NPS or providing and awesome Customer Experience?

Do you know companies like this?more

Customer service comic strip lampooning companies that intentionally ignore their customers.

Creating Priceless Valuemore

This week was a biggie - speaking at HSM World Business Forum at Radio City Music Hall in New York. I was onstage...

Ensuring an Effective and Consistent Customer Experience to Realize Im...more

Companies need to realize the single greatest asset they have aside from their product or service portfolio are their...

From Provider to Partner: Service Relationships that Transform Busines...more

"Attract more customers, retain the ones you have, and expand existing relationships." That is the magic...

Social media as a customer service toolmore

Texts, tweets, blogs, status updates — the proliferation of social media available today has created a barrage of...

Topic Feed: Most active content in Customer Experience

Top Sources: Customer Experience

  • A Consuming Experience (full feed)
  • customermanagementiq.com
  • experiencematters.wordpress.com
  • Forrester
  • customer-experience-labs.com
  • amazingserviceguy.com
  • mashable.com
  • amazingserviceguy.com
  • customers1st.blogspot.com
  • experienceintelligence.blogspot.com

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Jobs in this Topic

Marketing, Product Development Fiserv.com | Stafford, TX
Posted: Oct 19
Business Development Management Analyst Nyu Hospitals Center | New York, NY
Posted: Oct 18
Assistant Director, Strategy & Business Development Nyu Hospitals Center | New York, NY
Posted: Oct 18
Senior User Experience Designer Deluxe | Shoreview, MN
Posted: Oct 21
Director of Pharmacy - Hospital Experience Sun Coast Hospital | Largo, FL
Posted: Sep 22

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