Attensity Listening to Social Media World

If anyone is in any doubt the way people communicate with each other and with companies has changed dramatically (see “Unlock Customer Voice through Text Analytics”) (http://www.ventanaresearch.com/blog/commentblog.aspx?id=3101). People used to write letters, and then the phone came along. People used to call each other then the mobile phone came along and everyone started texting each other.