Customer experience management (CEM) is the collective, interactive, and continuous management of business factors that determine success or failure with customers. These factors include company organization, operations, procedures, and communication. Customer experience affects sales, brand valuation, loyalty, services, and design of any company, in any industry, that sells either product or services to customers.
Customer Experience is part of Business Exchange, suggested by Michael Satterwhite. This topic contains 2,439 news and 611 blog items. Read updated news, blogs, and resources about Customer Experience. Find user-submitted articles and reactions on Customer Experience from like-minded professionals.
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Most Active Articles in this Topic
Your job is to create the maximum value for your client in every deal. That sometimes means...
thesalesblog.com. Added on May 18, 2013
Remove the obstacles to a sale. Make it easy to order. Make it easy to pay. Everything matters.
thesalesblog.com. Added on May 14, 2013
The metaphor works. In sales, as in warfare, there is friction.
thesalesblog.com. Added on April 22, 2013
Let’s take the word sales back. The next time someone asks you what you do, proudly look them in...
thesalesblog.com. Added on March 11, 2013