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accountCUSTOMER EXPERIENCE
Customer experience management (CEM) is the collective, interactive, and continuous management of business factors that determine success or failure with customers. These factors include company organization, operations, procedures, and communication. Customer experience affects sales, brand valuation, loyalty, services, and design of any company, in any industry, that sells either product or services to customers.
Customer Experience is part of Business Exchange, suggested by
Michael Satterwhite.
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Customer Experience: JOBS
Most Active Articles in this Topic
On Upselling
Your job is to create the maximum value for your client in every deal. That sometimes means...
thesalesblog.com. Added on May 18, 2013
Make It Easy to Buy
Remove the obstacles to a sale. Make it easy to order. Make it easy to pay. Everything matters.
thesalesblog.com. Added on May 14, 2013
On Friction
The metaphor works. In sales, as in warfare, there is friction.
thesalesblog.com. Added on April 22, 2013
Taking Back the Word Sales — S. Anthony Iannarino
Let’s take the word sales back. The next time someone asks you what you do, proudly look them in...
thesalesblog.com. Added on March 11, 2013