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CUSTOMER RELATIONSHIP MANAGEMENT

Customer relationship management (CRM) is the practice of intelligently finding, marketing to, selling to, and servicing customers. CRM technology is used to manage relationships with customers and stakeholders.

Customer Relationship Management is part of Business Exchange, suggested by John A. Byrne. This topic contains 2,255 news and 993 blog items. Read updated news, blogs, and resources about Customer Relationship Management. Find user-submitted articles and reactions on Customer Relationship Management from like-minded professionals.

Blogs

Recent blog posts on this topic.

No Apologies (If You Are a Value Creator) — S. Anthony Iannarinomore

Unless you are wasting the other person’s time, you have nothing to apologize for. If you are a time-waster, then by...

The Risks In Selling Your Client Something Less Than They Need — S. An...more

If you are going to be strategic, then be strategic. If you are going to be your client's trusted advisor, then tell...

Salesforce.com Snaps Up Buddy Media for $689 Millionmore

Acquisition extends CRM giant's social marketing capabilities

Transforming into a Social CRM Enterprisemore

Being successful at social media often requires organizational change management. Here are some tips to follow.

Advanced Internet Technologies Launches Email Marketer for SMBsmore

Email Marketer is designed to help build online sales and customer relationships.

Really Simple Systems Releases New Data Import Feature for Its CRM Sys...more

Data import solution increases usability and simplicity of online CRM, Web CRM, and small business CRM system.

GoECart Releases an All-in-One Ecommerce Suitemore

GoECart 360 is an integrated SaaS solution that combines an advanced ecommerce platform with multichannel order...

Zendesk Partners with Microsoftmore

Two-way integration allows users to access data between Microsoft Dynamics CRM and Zendesk.

You Are the Wedge — S. Anthony Iannarinomore

Be the wedge by being the difference that makes a difference. Then be the wedge between your dream client and the...

Learn the Five Rules for Social Selling — S. Anthony Iannarinomore

Chris Brogan and I are offering a master class in social selling on May 21st, 2012 at 8:00 PM EDT. Join us and learn...

Winning Small — S. Anthony Iannarinomore

If you are going to put forth the effort it takes to win your dream client, then expend even more energy and really win...

Why Should Your Dream Client Choose You in Particular? — S. Anthony I...more

Why should your dream client choose you above all others as their business partner, their level 4 value-creator?

What I Have Against the New Buying Process — S. Anthony Iannarinomore

Buying has changed. Don’t let those changes prevent you from doing what you need to do to create value and win your...

How to Compete on Values — S. Anthony Iannarinomore

What reasons for why you do what you do will resonate with your clients and drive a wedge between you and your...

Oracle Pairs RightNow CX Cloud with Fusion CRMmore

The pairing allows companies to bring customer experience and sales force automation together in the cloud.

Blackbaud Releases New CRM Productmore

Enhancements to the CRM product for nonprofits include a mobile interface and new membership features.

Only 50% of Fortune 1000 Organizations Will Get a Worthwhile Return Fr...more

How Much Value You Create Determines Much Money You Make — S. Anthon...more

You are going to be paid for the value that you create for your clients. For little value creation, you earn little...

To Be a Strategic Advantage for Your Clients, You Have to Think — S. A...more

One of the reasons that it is difficult to become your client’s strategic advantage, is that it requires that you do...

You Are Not a Secret Agent — S. Anthony Iannarinomore

There is no reason to wait for your dream client to discover you and to proactively suggest to you that they are ready...

How to Join Your Dream Client’s Tribe — S. Anthony Iannarinomore

Your dream client’s company is a tribe. If you want your client’s business, if you want to be a trusted advisor, you...

Leveraging the Power of Personalized Videomore

Bridge the gap between CRM systems and successful customer engagement.

Integrated Marketing: 4 Reasons Social Media is Neededmore

Creating a successful integrated marketing strategy is a necessity in our multichannel marketplace. Silo management of...

Drive More Profitable Customer Relationshipsmore

Six tips for transforming your marketing group from a cost center to a revenue center.

HP Helps Organizations Enhance Customer Engagement via Social Networksmore

HP launches Social Enterprise Services to help organizations implement a social CRM program.

Top Sources: Customer Relationship Management

  • SAP Developer Network SAP Weblogs
  • vtiger
  • insightsandingenuity.com
  • ventanaresearch.com
  • ASP.NET Weblogs
  • blog.winningworkplaces.org
  • thesalesblog.com
  • wilsonellisconsulting.com
  • SugarCRM Forums
  • sta.rtup.biz

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