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CUSTOMER RELATIONSHIP MANAGEMENT

Customer relationship management (CRM) is the practice of intelligently finding, marketing to, selling to, and servicing customers. CRM technology is used to manage relationships with customers and stakeholders.

Customer Relationship Management is part of Business Exchange, suggested by John A. Byrne. This topic contains 1,993 news and 813 blog items. Read updated news, blogs, and resources about Customer Relationship Management. Find user-submitted articles and reactions on Customer Relationship Management from like-minded professionals.

Blogs

Recent blog posts on this topic.

I've no experience yet with this new Microsoft Dynamics CRM tool....more

I've no experience yet with this new Microsoft Dynamics CRM tool. I'm finding out right now http://bit.ly/9ZcsEV...

Microsoft Dynamics CRM Partners with Deutsche Post in Germanymore

...businesses to access combined customer relationship management, dialog ... services online.   As Europe’s largest...

Just received a hand written thank you letter from my new mechanic....more

Just received a hand written thank you letter from my new mechanic. Have not experienced CRM like that in a long time..

How to Handle a Narcissistic Clientmore

So what’s a web worker to do if a client turns out to be a bona fide nasty narcissist that’s sucking your productivity...

RT @yuvalrs: Senior CRM IT consultant is now available. Look at...more

RT @yuvalrs: Senior CRM IT consultant is now available. Look at http://nextgencon.com...

Using CRM workflow to overcome laziness, I mean, become more...more

CRM MVP Mitch Milam returns as our guest blogger today to talk about one of the most power features of CRM.

The Deletion Service in Microsoft Dynamics CRM 4.0 doesn't remove...more

1. Make sure the Microsoft CRM Asynchronous Processing Service is running. ... 2. Right click on the Stored Proc in SQL...

Gartner's Top 5 CRM Predictions For 2010, Social Apps are Keymore

This time it’s the top five customer relationship management (CRM...

Setting Your Company Apart in a Commodity Marketmore

In a recent Business Week article about JPMorgan and Bank of America we learn that bank consolidation has led to...

Social CRM: Ground zero for Enterprise 2.0 in 2010 | Enterprise Web...more

Social CRM: Ground zero for Enterprise 2.0 in 2010 | Enterprise Web 2.0 | ZDNet.com http://bit.ly/cQcrbX...

Beyond CRM: SaaS slips into the mainstreammore

Customer relationship management applications are still the largest segment of the ... the largest segment of the...

Is a “Contact Center in the Cloud” a Reality?more

It is over 20 years ago since I started working in the call center world. I started off in the systems integration...

Gartner Reveals Key Customer Relationship Management Predictions for 2...more

Publishing Firm Enhances Operations with Customer Relationship...more

Due to rapid expansion, 24 Ore Group needed a flexible, integrated, CRM system to manage its diverse sales and...

Why IT Shouldn't Be Involved in Marketing Software Decisionsmore

...debate about the role  Internet technology (IT ... doubt, I know Co ntent Management Systems. ... best interest for...

What would Google CRM look like?more

Desenvolvendo um #SharePoint Custom field para exibição de dados...more

Desenvolvendo um #SharePoint Custom field para exibição de dados do #CRM 4.0 #Dynamics http://bit.ly/df3ABw...

Is Your Client Costing You Money?more

As a solopreneur it feels really scary to even think about letting go of that $500 a month (or whatever this client...

Is Google Abandoning its Customers? | The Service Economymore

Google entered the mobile telephone market with a bang in January by introducing the Nexus One and then just as...

Customer Service Superheroes – Leaping Tall Buildingsmore

previous post I picked on a Shutterfly, Inc. transaction to demonstrate how easy it is to spot customer service...

Deltek Vision CRM users - are you taking advantage of MODI? If you...more

Deltek Vision CRM users - are you taking advantage of MODI? If you are not, you definitely should - http://bit.

Business Object Layer Programming Guide (CRM 7.0)more

Introduction to the Business Object Layer Programming Interface in CRM 7.0.

Informatica Advances “The Single View of the Customer”more

My colleague, Mark Smith, the EVP of Research, has already done a good job assessing the market and technology side of...

The Renaissance of the Customer Agenda Starts in 2010more

You recognize your responsibility to advance the competency and maturity of your customer-facing and contact center...

CRM 7.0 Interaction Center: Enable Navigation from Interaction...more

As of CRM 7.0 SP06 (SAP Note 1424852) it is possible to configure the Interaction Center to allow the user to toggle...

Top Sources: Customer Relationship Management

  • SAP Developer Network SAP Weblogs
  • vtiger
  • insightsandingenuity.com
  • ventanaresearch.com
  • ASP.NET Weblogs
  • blog.winningworkplaces.org
  • wilsonellisconsulting.com
  • SugarCRM Forums
  • sta.rtup.biz
  • fuelnet.com

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Vice President of Finance Tableau Software | Seattle, WA
Posted: May 3
Senior SAP CRM Functional Analyst TD Ameritrade | Draper, UT
Posted: May 17
Oracle CRM Senior Associate PwC | San Jose, CA
Posted: Mar 9
Customer Relationship Management (CRM) Strategist Chartis | New York, NY
Posted: May 21

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