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CUSTOMER RELATIONSHIP MANAGEMENT

Customer relationship management (CRM) is the practice of intelligently finding, marketing to, selling to, and servicing customers. CRM technology is used to manage relationships with customers and stakeholders.

Customer Relationship Management is part of Business Exchange, suggested by John A. Byrne. This topic contains 1,918 news and 770 blog items. Read updated news, blogs, and resources about Customer Relationship Management. Find user-submitted articles and reactions on Customer Relationship Management from like-minded professionals.

News

Recent news on this topic.

Big Data and Rise of Predictive Enterprise Solutionsmore

Since Big Data is characterized by not only Volume, but also Velocity and Variety, it is very important that Big Data...

Timeless Advice About Chief Customer Officers « Customer Experience Ma...more

Report: The State of the CX Profession « Customer Experience Mattersmore

Synchroteam Announces the Release of Their Mobile Workforce Management...more

Synchroteam releases on the iTune Store, the Android Market, Blackberry App World and achieves a 9 out of 10 rating on...

Your Clients Don’t Want to Retrain You — S. Anthony Iannarinomore

It’s frustrating to your clients to have to provide the same information over and over again. They don’t want to...

Selling to Prospects Loyal to Your Competitor — S. Anthony Iannarinomore

If you hope to win your dream clients, it’s likely they exist in one of the other two segments, the loyal and secure...

The Client Loyalty Continuum — S. Anthony Iannarinomore

While you should never pretend that any client is yours forever there is a loyalty continuum that can help you...

John Lewis, Amazon, and Waitrose Lead 2012 UK Loyalty Ratings « Custom...more

Big Data Analytics a Key Enabler for Social CRM - Airlines Case Studymore

Big Data Analytics is a hot topic of discussion these days. But many feel that it is more of a hype and less of...

Review of Desk.com a Social and Mobile Help Desk for Every Small Busin...more

Review of Desk.com an easy and affordable way to start supporting your clients where they are and make customer service...

Report: 2012 Temkin Experience Ratings of Tech Vendors « Customer Expe...more

Customer Experience Reading List For Senior Execs « Customer Experienc...more

Balancing Your Buyer’s Two Fundamental Needs — S. Anthony Iannarinomore

Have you ever struggled to understand why your the closer your dream clients gets to the end of the buying process the...

Why You Have Low Wallet Share and What To Do About It — S. Anthony Ian...more

If you are going to exert the effort to go and win a client, why not put forth a little more effort and win the whole...

Owning the Outcome Means No Hiding — S. Anthony Iannarinomore

You call your team, you pass on the message, and someone from your team calls to resolve the issues. That isn’t enough.

Tim Cook: It’s Time To Secure Apple’s Future « Customer Experience Mat...more

Data Snapshot: Social Media And Mobile Adoption « Customer Experience...more

Failing Grade for @BassettUSmore

Bassett Furniture gets failing grades in product, service, and honesty.

Report: 2012 Temkin Experience Ratings UK « Customer Experience Matter...more

What Happens When The Customer Doesn't Raise His Hand? | Partners in E...more

Creating great value for the customer, developing meaningful relationships requires a careful balance of push and pull.

Build a Sales Kit for Your Car — S. Anthony Iannarinomore

One of the things that you are being judged on is your discipline. Your appearance is one of the ways someone can...

Managing Your Client Conversation Logs — S. Anthony Iannarinomore

During the course of calling on prospects, you have a lot of conversations. It’s difficult to remember what was said...

On Gaps or the Lack Thereof — S. Anthony Iannarinomore

Your approach should—and will—vary based on where you find your prospective dream client. You need a full array of...

When Do You Blow Up a Relationship? — S. Anthony Iannarinomore

Sticking with your power sponsor alone might yield you a little business. Getting to another person would provide a...

How Companies Use Customer Experience Metrics « Customer Experience Ma...more

Top Sources: Customer Relationship Management

  • customermanagementiq.com
  • experiencematters.wordpress.com
  • online.wsj.com
  • hkotadia.com
  • destinationcrm.com
  • blogs.innoveer.com
  • thethrivingsmallbusiness.com
  • focus.com
  • thesalesblog.com
  • Silicon.com

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