accountI often speak with Karl Sharicz, Manager of Customer Experience at SimplexGrinnell (a Tyco Company), because he’s a very active board member of the Customer Experience Professionals Association. During one of our recent conversations he gave me an update on the company’s NICE workshops, interactive sessions where local offices review customer verbatims and develop action plans. It’s a…
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Reactions to SimplexGrinnell’s NICE Workshops Engage Employees in VoC « Customer Experience Matters
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