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The Price of a Poor Experience - Peter Bregman

Peter Bregman. Added by Chada Washington on October 14, 2009

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Kavita Kaushal saved this article 39 days ago

Chada Washington shared a reaction in Customer Relationship Management, Customer Experience, Voice of the Customer 41 days ago

“Yes, luxurious brands are price inelastic. The willingness to recommend is more sensitive to the customer' s experience.”

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