Why Staples Refuses to Sell Computers to Customers « Customer Experience Matters

Why do some Staple’s employees refuse to sell computers to customers who don’t want to buy warrantees? That’s right, it appears that Staple’s employees use what they call “walking the customer” out of the store if they aren’t willing to buy a warrantee or other extras with a computer. Shall we blame the employees? No! As I describe…