accountI have spent my whole working life in the business world. Before creating Ecademy in 1998, I was sales and marketing...
Join Business Exchange
to access the most
relevant content for you,
filtered by like-minded
business professionals.
Learn more
CUSTOMER SERVICE MARKETING
In today's competitive environment, good customer service can go a long way to helping build a positive marketing message. Customer service marketing discusses the convergence of customer service and marketing.
Customer Service Marketing is part of Business Exchange, suggested by
Pete Blackshaw.
This topic contains
11,743 news
and
4,893 blog
items.
Read updated news, blogs, and resources about Customer Service Marketing. Find user-submitted articles and reactions on Customer Service Marketing from
like-minded professionals.
Most Active
The most active stories in this topic based on user activity.
Most executives talk about the importance of customer service, but far fewer are able to succinctly describe what they...
It's the Me-conomy stupid. And so sums up in just four words the feeling a lot of us have as consumers as yet again we...
The founder of Standout Jobs writes that surprise is an underused element in business. Read a list of 10 small...
A lot of things in contact centres have outlived their ’sell-by dates’. Richard Snow takes us through his wish list of...
We asked over 9,000 customers from 15 B2B member companies to rate different aspects of their customer experience.
My research into Contact Centers has led me to develop a model for the systems needed to build and operate a strategic...
Social Media. Word of Mouth Marketing. Online Reputation Management. Engagement. Listening. We’ve given it a lot of...
I’ve worked in service-driven capacities almost my whole life. I started in retail environments scooping ice cream and...
In this panel discussion, Market leaders will provide you with consumer segmentation best practices, new ways of...
Keith Fiveson, CEO of ITESA discusses how to effectively manage in the call center using an important but often ignored...
Learn why acting on customer feedback is a direct investment in customer retention.
Hear how Swedish Rail obtained over 400,000 customers with an increase in average revenue per customer, and 25% of...
In part two of this virtual case study Shaun Smith provides a clear and results-proven approach to a holistic customer...
Last week BusinessWeek published its 100 Best Global Brands 2009 and to no surprise, financial brands were largely...
What if Google went down for two hours tomorrow? Would site users remember its 99.99 percent uptime—or would they focus...
In this podcast Esteban Kolsky discusses the future of CRM, and why Social CRM is the weave of the future.
Call center technology must be properly integrated with your people process.
Brooks Mitchell, PhD discusses why Six Sigma programs in the call center are a waste of time and money and will...
New call center research from Vocal Laboratories (Vocalabs) validates the impact of phone-based customer service on...
Dru Phelps discusses the optimization of tangible, actionable and visible checkpoints for Excellence by use of your...
Learn to design and manage the work in call centers and the systems they serve, improving the customer experience and...
In this virtual case study, Tripp Babbitt tackles why focusing on call center costs and call center productivity...
The use of Integrated Voice Response and voice automation enables a company to improve its customer service and lower...
Since last week was national customer service week (hat tip to Toby Bloomberg), I thought of writing a top ten list of...
Top Sources: Customer Service Marketing
- customermanagementiq.com
- Fast Company
- destinationcrm.com
- Conde Nast Portfolio
- Jezebel
- Church Marketing Sucks
- My3cents Reviews
- Information Week
- Globe Investor
- blog.pr-vantage.com
Post a Job
Jobs in this Topic
Director of Pricing and Financial Planning and Ana
New Customer Service Companies
|
Sterling, VA
Posted: Sep 28
