An introduction to the premiere service we are building here in Indianapolis . What our company wants to offer.
Few issues can rattle or revive your business like good customer service. In this topic, we'll follow breaking news on providing good customer service, the latest trends in how companies are managing the customer experience, and, of course, the customer service gaffes to which everyone can relate.
Customer Service is part of Business Exchange, suggested by Jena McGregor. This topic contains 3,235 news and 1,857 blog items. Read updated news, blogs, and resources about Customer Service. Find user-submitted articles and reactions on Customer Service from like-minded professionals.
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As we prepare to welcome in 2013, I took a look back at 2012. It’s been a fun year for Temkin Group research.
Voice based systems have come a long way since the days of automated answering services. Today's systems can recognize...
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A comparison of Ontario Teachers and Small Business. Are they doing right by their "customers" and how the...
Welcome to Black Friday, one of the busiest in-store shopping days of the year in the U.S. And Cyber Monday is right...
Company Shredding Services Portfolio - Page 2
Having recently moved from client side to Consultancy, I found lots of little surprises when switching places.
Drop Off Shredding. Our shredding plant can shred what a truck shreds in a fraction of the time and the cost! This is...
If your client believes that you don’t care about them, you can’t survive even relatively small problems.
Why is it as new research shows that despite lots of hype and big increases in traffic from social media platforms to...
How to leverage social media for personal brand building and effective engagement.
Download report for $195 We just published a Temkin Group report, Lessons in CX Excellence. This 127 page report...
Connecting Brands, Leaders, Employees, and Customers (by Bruce Temkin)
Winners and losers in Temkin's 2013 Customer Experience Ratings
Marketers need to understand the key elements of CX; it may determine the success or failure of their efforts.
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An issue that comes up regularly is about time. Everyone wonders how much time on LinkedIn (and on social media in...
I often speak with Karl Sharicz, Manager of Customer Experience at SimplexGrinnell (a Tyco Company), because he’s a...
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