Yesterday was a real “fun” day. When I arrived at the San Francisco airport at noon for my 1:40 flight, I was informed...
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CUSTOMER SERVICE
Few issues can rattle or revive your business like good customer service. In this topic, we'll follow breaking news on providing good customer service, the latest trends in how companies are managing the customer experience, and, of course, the customer service gaffes to which everyone can relate.
Customer Service is part of Business Exchange, suggested by
Jena McGregor.
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Read updated news, blogs, and resources about Customer Service. Find user-submitted articles and reactions on Customer Service from
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Posts from our blog that provide real-world examples of employee activities geared toward improving the customer...
The software industry is faced with a challenge common to other industries; too many good ideas, and not enough time...
I recently published a report called Sixteen Voice Of The Customer Recommendations. To uncover this advice, I analyzed...
Be sure to talk with your hands, whether it be when you’re talking on the phone or in person. It’s amazing how much it...
Forrester's annual survey on customer experience strategy and spending.
I have posted a fair amount recently about the increasing importance of delivering great customer service - http://bit.
Unique benefits are key to driving greater loyalty with the customer experience. The problem: we're not as unique as...
The other day, I was checking my phone messages. I couldn’t believe the number of people who breeze past basic...
I just read an interesting interview in Forbes with Simon Cooper, president of the Ritz-Carlton, who provides some...
When I first went to Dallas for six weeks of training with American Eagle, my instructor, Sandy, walked in the...
Most executives talk about the importance of customer service, but far fewer are able to succinctly describe what they...
MIT’s Sloan Management Review Julian Birkinshaw and Suzanne Heywood miss an opportunity at a fun knock-out title, so...
I have spent my whole working life in the business world. Before creating Ecademy in 1998, I was sales and marketing...
If you read this article (Top 10 Lies Customers Tell Sales Reps), you might wonder how customers can be so evil.
Surveying customers after they’ve made a purchase — or signed a service engagement or support contact — is one of the...
It’s not unusual for customers to put up a fight against your current price or a price increase, especially when the...
In honor of World Usability Day (WUD) 2009, I’m publishing a second post today. As part of our annual Customer...
Welcome to World Usability Day (WUD) 2009. This year’s theme is Designing For A Sustainable World. Sounds like a great...
Customers will pay a premium for confidence and “risk minimization.” Confidence sells! I can’t emphasize this enough...
I’ve spent a fair amount of time writing about costs and people lately and a quotation attributed to Alan Shepard (the...
Outsourced call centers have mushroomed and businesses across the globe have become dependent on them, a number of...
When you’re ready to close the sale, your eye contact should only go in two places. Either looking at the item you’re...
Your job is to meet the real needs of your customers as well as those of your own business. Consider these three tips...
If your company is like most you have problems with customer service. Those problems may emanate from poor products,...
Top Sources: Customer Service
- experiencematters.wordpress.com
- forrester.com
- web1.forrester.com
- ventanaresearch.com
- Washington Post
- michaelmyers.biz
- Consumerist
- Customer Experience Matters
- tinyurl.com
- Conversation Starter
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