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CUSTOMER SERVICE
Few issues can rattle or revive your business like good customer service. In this topic, we'll follow breaking news on providing good customer service, the latest trends in how companies are managing the customer experience, and, of course, the customer service gaffes to which everyone can relate.
Customer Service is part of Business Exchange, suggested by
Jena McGregor.
This topic contains
3,235 news
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1,857 blog
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Read updated news, blogs, and resources about Customer Service. Find user-submitted articles and reactions on Customer Service from
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Blogs
Recent blog posts on this topic.
Mark enjoys the New York Times, and is happy to support their superior acts of journalism in a modern way with a...
In October 2010, less than two years ago, Best Buy sold Jason a $630 camera and a $120 Geek Squad protection plan for...
Listen up, Transportation Security Administration -- the House knows you desperately want to be cool and improve your...
In ads, AT&T has been hyping their 4G rollout. It is pretty exciting, Unless you're a customer using 3G whose...
Consumerist reader Travis is interested in Comcast, but isn't thrilled about the idea of having to lease a cable box...
Your company is being talked about on the internet. Are you listening?
David, a Cablevision customer, recently moved outside of their service area. They were evidently sad that he left,...
The surprising thing about this story isn't that a reader received excellent customer service from a Best Buy store.
Based on previous Consumerist stories about Sears, it might surprise you to learn that the refrigerator that Ginger and...
At Corner Bank, Jana Dawson is the company's CMO and senior vice president of HR. At Volusion, the head of HR reports...
AC used to shop at Gamestop a lot, but has vowed not to go back. Why? Somehow, the odds caught up with him and he has...
Josh and his girlfriend are very unhappy with IKEA right now, and it's not just because the company's contracted...
When you close out your account with a wireless carrier and they tell you that your bill has been paid in full and that...
There's a long list of problems with the U.S. healthcare system, including skyrocketing premiums, sizable gaps and...
Don Draper scolded Dow Corning executives in last night's Mad Men episode for being satisfied with 50 percent market...
Based on what you red here, all telecommunications companies are money vacuums that exist solely to find excuses to...
Bill wants to buy a phone from Best Buy, but can't. Many people would argue that he's better off this way, but he likes...
If I've learned anything from reading readers' letters, it's that I should never get divorced. Or married. Or die.
The ability to port phone numbers from one wireless carrier (or even a landline) to another was a great victory in...
Imagine that one day you notice that a box from which several Comcast connections sprout has recently become home to a...
It’s no secret that a lot of companies these days have gone into full-court press code when it comes to media.
When Dave Carroll was finally told by a United Airlines employee he would get no reimbursement for his broken guitar...
For parents, it can be stressful enough to put your children on a plane on their own. And it only gets more irritating...
What's a 76-year-old woman to do when Sears sends her a faulty lawnmower, schedules a time to pick it up and then...
Top Sources: Customer Service
- experiencematters.wordpress.com
- Consumerist
- Conversation Starter
- Customer Experience Matters
- My3cents Reviews
- customers1st.blogspot.com
- dennissnowblog.com
- amazingserviceguy.com
- Gartner: Customer Relationship Management
- Think customers: The 1to1 Blog
