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CUSTOMER SERVICE
Few issues can rattle or revive your business like good customer service. In this topic, we'll follow breaking news on providing good customer service, the latest trends in how companies are managing the customer experience, and, of course, the customer service gaffes to which everyone can relate.
Customer Service is part of Business Exchange, suggested by
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This topic contains
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Read updated news, blogs, and resources about Customer Service. Find user-submitted articles and reactions on Customer Service from
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Blogs
Recent blog posts on this topic.
Time Warner Cable recently ticked off customers by announcing a new monthly fee for customers who continue using their...
If you get something free under false pretenses, then the company contacts you to take away your prize, have you really...
Ian decided to use Amazon’s trade-in service to get cash for his iPad. The third-party company that runs the trade-in...
Today, the folks at Walmart and American Express celebrated Columbus Day in the traditional way — by announcing...
Sometimes local franchisees of national chains don’t bother with customer service, hoping to coast on brand recognition...
Jonathan and his roommate both ditched AT&T at the same time in favor of Verizon. They’ve experienced years of...
We’ve written any number of stories over the years of fights starting because a customer had to wait too long in a...
Gary doesn’t want to be a customer of Sprint anymore. You can’t really blame him. First, the local corporate-owned...
Michael Froomkin is a law professor, a prolific blogger, and an aspiring treadmill owner. Unfortunately for him, he’s...
You know how just about every customer service phone line tells you the call could be recorded? And surely you’ve been...
Earlier today, we shared the story of a new Sprint customer who signed up because he was offered a 25% employee...
As Ofer tells it, he just wanted to play a little online poker. He signed up to play Zynga’s version of the game, which...
William assumed that the mobile phone kiosk salesman was acting as an agent of Sprint, trying to get him to switch.
Milton’s JetBlue flight took off early, leaving him behind. Since when do commercial airliners ever run early? The...
The Crock-pot is a pretty basic kitchen appliance that you may take for granted. Remï’s dad bought her one years ago,...
Many of our regular readers would argue that this was all Matt’s own fault for going to Best Buy. They had a great...
We find it totally excellent and kind of touching that employees at reader Ashlie’s local Walgreens store are holding...
How do you connect with customers? Here are ideas I came across... 11 Ideas for Connecting With Customers - Not All...
It’s a trick question. The right answer has nothing to do with how awesome your customers are. It has everything to do...
Whether you personally are sick of taking surveys or not, we can thank the people who were asked about their burger...
In today's Best of Comments, someone claiming to be an AT&T employee explains why their iPhone upgrade pricing is...
Last month, AT&T confirmed that iPhone customers who want to use the iPhone's FaceTime video chat app over a...
Tonight we had a delicious dinner at Famous Dave’s in Burnsville. I’ll be honest, what brought us there was the offer...
I think you will enjoy this article about the critical art of juggling, and how to connect with customers: 3 Steps For...
Top Sources: Customer Service
- experiencematters.wordpress.com
- Consumerist
- Conversation Starter
- Customer Experience Matters
- My3cents Reviews
- customers1st.blogspot.com
- dennissnowblog.com
- amazingserviceguy.com
- Gartner: Customer Relationship Management
- Think customers: The 1to1 Blog
