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CUSTOMER SERVICE
Few issues can rattle or revive your business like good customer service. In this topic, we'll follow breaking news on providing good customer service, the latest trends in how companies are managing the customer experience, and, of course, the customer service gaffes to which everyone can relate.
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Read updated news, blogs, and resources about Customer Service. Find user-submitted articles and reactions on Customer Service from
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Blogs
Recent blog posts on this topic.
For this manifesto, we want to take a stand for great customer service, and show companies the huge benefits of...
If you're one of the two million people who filed a potentially fraudulent tax return last year, well, you're causing...
T-Mobile is lagging behind the rest of its competition. It's a distant #4 in the U.S. wireless market and even the...
Way back in 2004, Cameron had DirecTV service. When he moved, he ended his service and turned his equipment back in.
Sometimes, you buy a defective appliance and your only problem is that that the appliance doesn't work.
Stuart was shopping at Autozone, and stubbornly insisted on reading everything on the credit card reader screen before...
On June 25th, 2012, customer service experts and industry leaders came together at the W Hotel in Austin to discuss the...
This past Monday in Austin, I moderated a Customer Service Think Tank that was hosted by Dell. Companies such as...
Here's what Ted wanted. He already has an XM Radio subscription, and he wanted to buy a replacement radio.
Are you customers of Crocs? I am and I love receiving their emails. They stop me in my tracks whether I'm in the market...
Often our readers feel like "customer service" exists to send customers in circles, and a "lifetime...
There is this notion -- mostly a hold-over from an era when "customer service" was actually a priority for...
The Sprint Consumerist Hotline, a direct line to the has been one of our staple resources in the fight for competent...
A man in California says that what should have been the simple exchange of a leaf blower at his local Lowe's store...
After several years of working at an L.A.-area bar, a woman says she was fired when she refused to wear the skimpy...
What are the obstacles to becoming customer focused?
This morning Dell is hosting a Customer Service Think Tank in Austin. It get started at 9:00 am and end at 5:00 pm.
If you want to get the latesting thinking, best practies, and trends in Customer Service, Dell will be livestreaming a...
What is the future of customer service? Next Monday (June 25, 2012) Dell is hosting an event where we will talk about...
The social network has grown exponentially for the past years. It is not only used to research but also to market and...
In this video, Ross Shafer talks about an amazing customer experience he had at a well known hotel brand.
This Wednesday (June 20) the city of Stateline, NV will host a customer service seminar conducted by Laura Moriarty of...
In an ever-changing world customers are taking control. But rather than being daunting for organizations, this shift...
Terra's Nook Color is still working just fine, but the device's USB cable isn't. It no longer works. She could buy an...
Top Sources: Customer Service
- experiencematters.wordpress.com
- Consumerist
- Conversation Starter
- Customer Experience Matters
- My3cents Reviews
- customers1st.blogspot.com
- dennissnowblog.com
- amazingserviceguy.com
- Gartner: Customer Relationship Management
- Think customers: The 1to1 Blog
Tweets on this Topic
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