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CUSTOMER SERVICE

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Few issues can rattle or revive your business like good customer service. In this topic, we'll follow breaking news on providing good customer service, the latest trends in how companies are managing the customer experience, and, of course, the customer service gaffes to which everyone can relate.

Customer Service is part of Business Exchange, suggested by Jena McGregor. This topic contains 3,972 news and 6,187 blog items. Read updated news, blogs, and resources about Customer Service. Find user-submitted articles and reactions on Customer Service from like-minded professionals.

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Why small firms can’t ignore customer relationship managementmore

If you think a customer relationship management (CRM) strategy is just for big companies, then maybe it’s time to take...

marketingdonut.co.uk. Added to topic by Marketing Donut on October 7, 2009
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Marketing Donut Customer Service Manifestomore

At some point in time there was a shift in customer care in British retail and services. From the days of being ever-so...

marketingdonut.co.uk. Added to topic by Marketing Donut on October 6, 2009
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How to keep fraudsters out of your e-commerce operationmore

Fraud is the curse of any e-commerce operation and it seems the scammers will try anything to rip you off, from...

marketingdonut.co.uk. Added to topic by Marketing Donut on October 6, 2009
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Agent Performance Management Benchmark Research Executive Summarymore

Ventana Research is the first research company to benchmark the maturity and direction of agent performance management,...

ventanaresearch.com. Added to topic by Ventana Research on August 11, 2009
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The Importance of Customer Service in a Down Economymore

A collections of essays by customer service experts.

thewhetstoneedge.com. Added to topic by Josh Kashorek on July 27, 2009
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Creating Brands People Love with Donna Heckler and Brian Till more

In today's volatile market, it's important for brands to stay consistent. Marketing experts and authors of Creating...

customermanagementiq.com. Added to topic by Blake Landau on July 21, 2009
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Research papers on Service Designmore

www.howarddesign.com: The citations were compiled from the Emergence conference at Carnegie Mellon University as well...

howardesign.com. Added to topic by Juha Lassila 劳尤豪 on June 1, 2009
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Ventana Research - Customer Information Managementmore

In today’s competitive environment the relationships you have with customers are critical for your organization’s...

ventanaresearch.com. Added to topic by Mark Smith on May 28, 2009
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Ventana Research - Customer Performance Managementmore

Customer Performance Management The practice of managing the effectiveness of all the business activities and processes...

ventanaresearch.com. Added to topic by Robert Kugel on May 27, 2009
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Want to know one action you can take to improve your customer's experi...more

"Why ever voice the word 'problem' when it comes to customer service?" Since the words that we use really do...

btcinstitute.com. Added to topic by Linda Stillman on May 21, 2009
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Top Ten Ways to Help Your Help Deskmore

­Follow these 10 simple guidelines to help your IT help desk save time and money and ultimately provide you with better...

numarasoftware.com. Added to topic by Debbie Ingram on April 29, 2009
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Richard Snow and Exalead on Leverage Search to Improve Contact Center ...more

Use search to improve Rep performance at the desktop and Web-based self service.

go-mb.exalead.com. Added to topic by Mark Smith on April 23, 2009
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Smart Ways To Improve Contact Center Performancemore

Businesses are acutely aware that competition to attract and retain customers has never been fiercer. As a key part of...

ventanaresearch.com. Added to topic by Mark Smith on February 25, 2009
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Download Forrester Research: "The Economic Necessity of Customer ...more

Forrester report (free download, one-time registration req.) "The Economic Necessity of Customer Service"

web1.forrester.com. Added to topic by Shirley Brady on February 23, 2009
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Download Forrester's 2008 Customer Experience Indexmore

This report, which is available for a free download after registration, provides a nice complement to BusinessWeek's...

forrester.com. Added to topic by Bruce Temkin on February 21, 2009
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White Paper on Improving the Contact Center Customer Experiencemore

Competing to attract new customers and retain existing ones in today’s fast-paced, highly competitive markets requires...

ventanaresearch.com. Added to topic by Mark Smith on February 18, 2009
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Webinar Replay on Customer Experience Management Benchmark Research - ...more

Insights from industry benchmark on Customer Experience Management find significant and opportunity with organizations...

ventanaresearch.com. Added to topic by Mark Smith on February 11, 2009
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Benchmark Research on Customer Experience Management - Improving Consi...more

Customers are one of a company’s key assets, and as well as the purchases they make, the way they behave will have a...

ventanaresearch.com. Added to topic by Mark Smith on February 11, 2009
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The Bangalore Backlash: Call Centers Return to U.S.more

Firms like Dell See Value in Familiar Voices

Washington Post. Added to topic by Cristina Lindblad on December 16, 2008
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Customer Service Trade Offsmore

Harvard B-School Professor Frances Frei examines the different types of variability in contact centers.

michaelmyers.biz. Added to topic by Andy Green on September 9, 2008
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Top Sources: Customer Service

  • forrester.com
  • web1.forrester.com
  • ventanaresearch.com
  • Washington Post
  • michaelmyers.biz
  • tinyurl.com
  • btcinstitute.com
  • numarasoftware.com
  • thewhetstoneedge.com
  • marketingdonut.co.uk

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