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CUSTOMER SERVICE
Few issues can rattle or revive your business like good customer service. In this topic, we'll follow breaking news on providing good customer service, the latest trends in how companies are managing the customer experience, and, of course, the customer service gaffes to which everyone can relate.
Customer Service is part of Business Exchange, suggested by
Jena McGregor.
This topic contains
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Reference
Other useful pages, Web sites and tools related to this topic.
Harvard B-School Professor Frances Frei examines the different types of variability in contact centers.
Top Sources: Customer Service
- forrester.com
- web1.forrester.com
- ventanaresearch.com
- Washington Post
- michaelmyers.biz
- tinyurl.com
- thewhetstoneedge.com
- marketingdonut.co.uk
- btcinstitute.com
- amazingserviceguy.com
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