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CUSTOMER VALUE

Customer value is an all-encompassing term for providing both functional and emotional benefits to customers. The more value a company’s goods and/or services have the more likely the customers are to continue paying for them. This topic covers the many ways companies take customer value into consideration when marketing their products.

Customer Value is part of Business Exchange, suggested by Edward Hellenbeck. This topic contains 1,113 news and 356 blog items. Read updated news, blogs, and resources about Customer Value. Find user-submitted articles and reactions on Customer Value from like-minded professionals.

Most Active

The most active stories in this topic based on user activity.

The Coming Flight From Price to Results and How You Can Help — S. Anth...more

Now, many of your clients and your dream clients have learned the age-old lesson that you get what you pay for.

Report: What Happens After A Good or Bad Experience? « Customer Experi...more

Download report for $195 We just published a Temkin Group report, What Happens After A Good or Bad Experience? This...

How to Talk with Your Team About Execution — S. Anthony Iannarinomore

If you don’t execute, if you don’t produce the result that you sold, you put all greater levels of value creation at...

Your Clients Already Know You’re a Salesperson — S. Anthony Iannarinomore

Trust me, your dream client knows you are a salesperson. What they’re not fine with is you not knowing how to create...

Why You Need a Sincere Belief in Your Company — S. Anthony Iannarinomore

Some salespeople mistakenly believe that carefully chosen words are enough to prove their loyalty. They aren’t.

Selling to Prospects Loyal to Your Competitor — S. Anthony Iannarinomore

If you hope to win your dream clients, it’s likely they exist in one of the other two segments, the loyal and secure...

Your Clients Don’t Want to Retrain You — S. Anthony Iannarinomore

It’s frustrating to your clients to have to provide the same information over and over again. They don’t want to...

IBM’s Success Highlights Four Questions For All Execs « Customer Exper...more

Social Media Customer Service is Falling through the Cracksmore

If only 31% of social media complaints receive a response you know something must be wrong.

The End of Relationship Selling — S. Anthony Iannarinomore

All of this talk about the end of relationship selling is pure, unadulterated hogwash. Ignore their words.

What Are Late New Product Launches Costing You?more

Given effort & resources a new product launch requires, delays can cost an organization a significant percentage...

Owning the Outcome Means No Hiding — S. Anthony Iannarinomore

You call your team, you pass on the message, and someone from your team calls to resolve the issues. That isn’t enough.

Why You Have Low Wallet Share and What To Do About It — S. Anthony Ian...more

If you are going to exert the effort to go and win a client, why not put forth a little more effort and win the whole...

Making Do With What You Do Have — S. Anthony Iannarinomore

It’s easy to look at other sales organizations and believe that they have advantages that you don’t have.

Elite Access: Design Insight & Foresightmore

Thought leaders in the design community are raising the bar and sharing their unfiltered views and behind-the scene...

Turn Your Company into a Customer Platformmore

Many firms are envisioning themselves less as providers of internally-created products and services, and more as...

Failing Grade for @BassettUSmore

Bassett Furniture gets failing grades in product, service, and honesty.

What If We're Not Important? | Partners in EXCELLENCE Blogmore

See things have changed. Regardless how compelling our value proposition, how great the business case, how much the...

On Gaps or the Lack Thereof — S. Anthony Iannarinomore

Your approach should—and will—vary based on where you find your prospective dream client. You need a full array of...

Check Out The Insane Lengths Zappos Customer Service Reps Will Go Tomore

They even shop at rival shoe stores to fulfill orders!

Spend more time pursuing opportunities than solving problems — S. Anth...more

As a professional business-to-business salesperson, you are going to receive and take calls from your clients.

Business Acumen is the New Sales Acumen — S. Anthony Iannarinomore

Sales acumen is no longer the primary attribute that indicates that a salesperson will succeed. Business acumen is the...

Fear Complacency. Your Clients Do. — S. Anthony Iannarinomore

I had an interesting conversation with a C-level executive. Unsolicited, he said: “My biggest fear is that my partner...

Manage the fire hose of information for your clients — S. Anthony Iann...more

You are the filter that determines what information reaches your clients. Your clients count on you to help them...

The Customer Lifetime Value Equation: Will It Pay Off for Tech Compani...more

Following a CLV model can keep companies from panicking when making big strategic decisions.

Topic Feed: Most active content in Customer Value

Top Sources: Customer Value

  • customermanagementiq.com
  • thesalesblog.com
  • pivotpointsolutions.net
  • sixsigmaiq.com
  • ventanaresearch.com
  • business-strategy-innovation.com
  • MSNBC
  • Advertising Age
  • Globe Investor
  • objectivebusiness.com

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Jobs in this Topic

Account Executive Peoplematter | San Francisco, CA
Posted: Jun 6
Director, Value of Wholesale - Lagasse United Stationers | Deerfield, IL
Posted: Jun 10
Value Engineer Pentair | Conroe, TX
Posted: Jun 18
Field Sales Representative - Value Recovery Solutions Arrow Electronics | Tampa, FL
Posted: Jun 10
Manager of Enterprise Applications (Oracle Value Chain) Roll Global | Los Angeles, CA
Posted: May 31

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