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DELTA AIR LINES back to topic

Delta Monitors Twitter to Remedy Customer Complaints

The Atlanta-based airline sets itself apart from competitors by resolving customer-service issues that passengers post on Twitter.

BusinessWeek. Added by Arron Elkins on August 16, 2010

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Lee Hanley shared a reaction in Business Innovation 1037 days ago

“Its difficult to see how they can monitor what must be a high volume of tweets, good PR for Delta but not a realistic”

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Leslie MacCallum shared a reaction in Traveling for Business, Travel 2.0, Airline industry 1039 days ago

“Great to see how Delta is using social media to resolve customer issues-from personal experience Comcast should too”

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Arron Elkins shared a reaction in Delta Air Lines 1039 days ago

“Finally the airline are taking some initiative.”

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