Knee-jerk Outsourcing Decisions in Current Markets?

Short-term gain may entail longer-term limitations. With current recessionary markets, external sourcing is high on the list of ways to shed costs and access best in class service provision — as the $150 billion annual outsourcing industry attests to. However, this drive to cut costs needs to be balanced with clarity surrounding the strategic imperatives behind sourcing decisions. SSON spoke with...