Lost in E-Mail, Tech Firms Face Self-Made Beast

A consortium of tech firms, including IBM, Microsoft, Intel, Xerox, as well as smaller firms including research firm Basex, have banded together to create the Information Overload Research Group.

"Jonathan Spira, chief analyst at the research firm Basex and a member of the new group’s board, said the companies realized they faced a monster of their own creation. He pointed to a...