There is a big problem that organisations often face: they want to be innovative, but they also want to minimise risk.
Yes, "innovation" is a buzzword. Yet governments and corporations alike are working on legitimate ways of measuring the success of innovative ideas, products, services, processes, customer experiences, and business models. Here, we look at the latest experiments and policies regarding innovation metrics.
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Is it necessary to have a corporate strategy for your contact center?
The Ingenesist Project was featured in this video for Social Media Connection Broadcast Network produced by Jay Deragon.
Sword Ciboodle's expert Director Ian Henderson shares some tricks of the trade with CMIQ.
If the brain looses the ability to do mistakes, it looses the ability to be creative. Creativity is just an another act...
first published research about agility assessment, the chief concern for companies was the ability to keep pace with...
Technology is transforming innovation at its core, allowing companies to test new ideas at speeds
Find out expert responses to various pertinent questions from inquisitive contact center professionals just like...
What's in the new National Innovation Act? Here's a quick low-down.
Booz & Company’s annual study of the world’s biggest corporate R&D spenders finds that most companies have...
You want to innovate. You want your company and people to embrace new ideas, get ahead of the curve - and competition.
Smart companies often pride themselves on training programs that introduce or enhance employees' knowledge of corporate...
As many of you may know, my second book was called Goal-Free Living. Although it was originally going to be a book on...
For the first time since Bloomberg BusinessWeek began its annual Most Innovative Companies ranking in 2005, the...
Social Capitalism will replace Market Capitalism simply because the culture is superior.
Greg Levin reveals a few myths about average handle time, abandonment and average sped of answer.
Open Innovation at work
By understanding the expectations of the caller and the call center, we can create speech IVRs that deliver positive...
First Google found a way to generate revenue from YouTube video through Content ID. Now the Mountain View, Calif.
Dean Kamen has some lengthy thoughts on innovation that are well worth reading. As the article notes, besides the...
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