Knowledge Process Outsourcing - Business Exchange Most Active Articles 2009-11-24T03:30:40.103-05:00 Business Exchange Business_Exchange@businessweek.com urn:com:businessweek:bx:topic:most-active:knowledge-process-outsourcing Veeranjaneyulu Chettupalli vchettupalli974 Global Economy Recovering---Offshore Industry in India Is In Upbeat Mood urn:com:businessweek:bx:article:4383344709705415212-ba6bb7dfb8224f74eeda687a66e23816 2009-11-16T05:31:14.872-05:00 With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood... With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood... bpovoice.com http://www.bpovoice.com/profiles/blogs/global-economy Amit Saxena (BPO Voice) asaxena346 2 2 0 0 Going Beyond SLAs - BPO Voice : BPO's own Social Network urn:com:businessweek:bx:article:7251312418350886346-9d1e3ce2cb84b203de0efc00e71f8fc4 2009-11-16T05:32:58.381-05:00 In the context of outsourcing, measuring success is synonymous with Service Level Agreements (SLAs). SLAs provide an objective measure of success, and rightly, the enterprise engaged in an outsource contract will assess the provider’s performance... In the context of outsourcing, measuring success is synonymous with Service Level Agreements (SLAs). SLAs provide an objective measure of success, and rightly, the enterprise engaged in an outsource contract will assess the provider’s performance... bpovoice.com http://www.bpovoice.com/profiles/blogs/going-beyond-slas Amit Saxena (BPO Voice) asaxena346 2 2 0 0 Chinese Outsourcing Ambitions---Wuxi A Case In Point urn:com:businessweek:bx:article:14127639674532398554-d809e4f51d6f001004083d3147e0071b 2009-11-11T05:45:25.379-05:00 Imitation is the greatest form of flattery and India should take pride on the fact that other nations tend to copy Indian models when it comes to boost up BPO/ outsourcing industry in their countries. China is clearly in the race with India and in... Imitation is the greatest form of flattery and India should take pride on the fact that other nations tend to copy Indian models when it comes to boost up BPO/ outsourcing industry in their countries. China is clearly in the race with India and in... bpovoice.com http://www.bpovoice.com/profiles/blogs/chinese-outsourcing Amit Saxena (BPO Voice) asaxena346 3 3 0 0 Impact of HR 3962 on the outsourcing industry urn:com:businessweek:bx:article:7449047073261303195-1421a1796dc99c618acccd170b638f6e 2009-11-12T12:55:35.775-05:00 This article discusses the impact of recently passed HR 3962(Affordable Health Care for America Act) on the outsourcing industry. This article discusses the impact of recently passed HR 3962(Affordable Health Care for America Act) on the outsourcing industry. lpowatch.blogspot.com http://lpowatch.blogspot.com/2009/11/impact-of-new-health-care-legislation.html Jagriti Mishra jmishra933 0 0 0 0 Want to create new jobs? Use outsourcing! urn:com:businessweek:bx:article:1935935102064156023-d846145cd27c82184d12d7737bc1d5ac 2009-11-08T07:21:43.361-05:00 An old dilemma: Offshore outsourcing vs. labor market. To be or not to be? – to outsource or not? The opposers are of the opinion that outsourcing produces unemployment. It is quite easy to say. In fact, outsourcing lets to improve the situation on... An old dilemma: Offshore outsourcing vs. labor market. To be or not to be? – to outsource or not? The opposers are of the opinion that outsourcing produces unemployment. It is quite easy to say. In fact, outsourcing lets to improve the situation on... bpovoice.com http://www.bpovoice.com/profiles/blogs/want-to-create-new-jobs-use Amit Saxena (BPO Voice) asaxena346 2 2 0 0 A Third Party Consolidator Approach for Micro-BPO urn:com:businessweek:bx:article:14789025758972985944-27f4f78ea7f5709b5aeeab7fc616b4a0 2009-11-08T07:20:50.982-05:00 The concept of micro BPO is not new, but it has not achieved its potential. In the world where BPO services are measured in high volume, micro-sourcing provides a source for Small to Mid-Market Businesses (SMBs) to take advantage of global sourcing... The concept of micro BPO is not new, but it has not achieved its potential. In the world where BPO services are measured in high volume, micro-sourcing provides a source for Small to Mid-Market Businesses (SMBs) to take advantage of global sourcing... bpovoice.com http://www.bpovoice.com/profiles/blogs/a-third-party-consolidator Amit Saxena (BPO Voice) asaxena346 1 1 0 0 Malpractice insurance and LPO urn:com:businessweek:bx:article:14267922932117905808-9c91194349e633dd48458f196984dda6 2009-11-07T23:12:07.732-05:00 Analyzing the need for LPO vendors to have Malpractice Insurance Analyzing the need for LPO vendors to have Malpractice Insurance lpowatch.blogspot.com http://lpowatch.blogspot.com/2009/11/malpractice-insurance-and-legal-process_141.html Jagriti Mishra jmishra933 0 0 0 0 Innovation for Business Excellence - BPO Voice : BPO's own Social Network urn:com:businessweek:bx:article:6119331181826368943-dcb45b321538e84e60d37b7f0aa33373 2009-11-04T10:02:00.142-05:00 Innovation is a key element for a company to survive in time of crisis. This conference will allow you to understand how to maximise your resources, optimise strategic, technological and human asset. ‘The only source of profit, the only reason to... Innovation is a key element for a company to survive in time of crisis. This conference will allow you to understand how to maximise your resources, optimise strategic, technological and human asset. ‘The only source of profit, the only reason to... bpovoice.com http://www.bpovoice.com/events/innovation-for-business Amit Saxena (BPO Voice) asaxena346 0 0 0 0 Is Ghana the Next BPO Hotspot? - BPO Voice : BPO's own Social Network urn:com:businessweek:bx:article:5554210174999011838-1d9499754c34011ac495146cdb316688 2009-11-01T15:37:27.941-05:00 Egypt has been there for quite some time. Now more African countries are going to join the BPO bandwagon. Kenya has been smart enough to pick up one or two BPO secrets from Egypt. Now Ghana is the latest country, which is in the race in a big way. Egypt has been there for quite some time. Now more African countries are going to join the BPO bandwagon. Kenya has been smart enough to pick up one or two BPO secrets from Egypt. Now Ghana is the latest country, which is in the race in a big way. bpovoice.com http://www.bpovoice.com/profiles/blogs/is-ghana-the-next-bpo-hotspot Amit Saxena (BPO Voice) asaxena346 1 1 0 0 " Africa must not fall into the trap of trying to copy India’s high-volume, low-cost call centre model " - Sean Moroney, Chairman AITEC Africa urn:com:businessweek:bx:article:5606187506010381965-cde2d29c99173ff3e0a59701b356bc73 2009-11-02T14:17:59.727-05:00 With the landing of two undersea cables in East Africa in 2009, the region will have the international broadband capacity at competitive prices to enter the world outsourcing market as a serious player. Kenya, Uganda, Tanzania and Rwanda each have... With the landing of two undersea cables in East Africa in 2009, the region will have the international broadband capacity at competitive prices to enter the world outsourcing market as a serious player. Kenya, Uganda, Tanzania and Rwanda each have... bpovoice.com http://www.bpovoice.com/profiles/blogs/africa-must-not-fall-into-the Amit Saxena (BPO Voice) asaxena346 1 0 0 1 EXL Appoints Vikas Bhalla as Head of Outsourcing urn:com:businessweek:bx:article:12609459258170787255-64a5b72530cc96dd48c7bbe68d1152f8 2009-11-02T13:14:15.445-05:00 ExlService Holdings, Inc. (“EXL”) (NASDAQ: EXLS), a leading provider of outsourcing and transformation services, today announced organizational changes to its Outsourcing line of business with the appointment of Vikas Bhalla as Head of Outsourcing. ExlService Holdings, Inc. (“EXL”) (NASDAQ: EXLS), a leading provider of outsourcing and transformation services, today announced organizational changes to its Outsourcing line of business with the appointment of Vikas Bhalla as Head of Outsourcing. bpovoice.com http://www.bpovoice.com/news/topics/exl-appoints-vikas-bhalla-as Amit Saxena (BPO Voice) asaxena346 0 0 0 0 How to Effectively Manage your Offshore and Leased Staff urn:com:businessweek:bx:article:15442841947397068227-10e058c44a8a621818d00bbe90da4b79 2009-10-31T06:33:37.203-04:00 It can be challenging to work with a team that’s working thousands of miles from your location. It’s harder still to keep track of what they’re doing and how much have they have accomplished. However, these challenges can be addressed with just a... It can be challenging to work with a team that’s working thousands of miles from your location. It’s harder still to keep track of what they’re doing and how much have they have accomplished. However, these challenges can be addressed with just a... bpovoice.com http://www.bpovoice.com/profiles/blogs/how-to-effectively-manage-your Amit Saxena (BPO Voice) asaxena346 1 1 0 0 The outsource gap between India and China is widening urn:com:businessweek:bx:article:5628753855004924959-d207526e1db997d9f13cbef5fb61d5b4 2009-10-31T06:32:55.683-04:00 The new McKinsey & Co report shows, that China currently accounts for less than 10% of the global $60bn market for offshore-outsourcing of IT services.Four of the top ten Chinese IT service providers have grown only by 15% to 20% over the past five... The new McKinsey & Co report shows, that China currently accounts for less than 10% of the global $60bn market for offshore-outsourcing of IT services.Four of the top ten Chinese IT service providers have grown only by 15% to 20% over the past five... bpovoice.com http://www.bpovoice.com/profiles/blogs/the-outsource-gap-between Amit Saxena (BPO Voice) asaxena346 0 0 0 0 Bursting the seven myths behind Legal Process Outsourcing urn:com:businessweek:bx:article:3331497482156795323-44034b6951e5a2fd62f9b7d7c3284b28 2009-10-28T14:56:44.211-04:00 This article attempts to address 7 common myths associated with the LPO industry 1> Whether outsourcing is synonym to compromise in quality? 2> Outsourcing is a compromise with confidentiality 3> It is unethical to outsource 4> By outsourcing, the vendor takes away outsourcer country’s jobs. 5> Indian LPO vendors compete with foreign law firms. 6> LPO vendors need malpractice insurance 7> Legal outsourcing starts instant savings and has no obligations Please refer the link below:- http://lpowatch.blogspot.com/ This article attempts to address 7 common myths associated with the LPO industry 1> Whether outsourcing is synonym to compromise in quality? 2> Outsourcing is a compromise with confidentiality 3> It is unethical to outsource 4> By outsourcing, the vendor takes away outsourcer country’s jobs. 5> Indian LPO vendors compete with foreign law firms. 6> LPO vendors need malpractice insurance 7> Legal outsourcing starts instant savings and has no obligations Please refer the link below:- http://lpowatch.blogspot.com/ lpowatch.blogspot.com http://lpowatch.blogspot.com/2009/10/busting-7-seven-myths-behind-legal.html Jagriti Mishra jmishra933 1 1 0 0 BPO Employees Opinion Survey 2009 - The key Findings urn:com:businessweek:bx:article:12497824475494454447-f4ad1a39ea4ba7f3888fb69c40cdc44d 2009-10-29T04:25:48.236-04:00 BPO Employees Opinion Survey 2009 attempted to study the general opinion of the BPO/Outsourcing professionals on various important issues like Layoffs, Job insecurity, Employee satisfaction etc. Many responses were on the expected lines barring a... BPO Employees Opinion Survey 2009 attempted to study the general opinion of the BPO/Outsourcing professionals on various important issues like Layoffs, Job insecurity, Employee satisfaction etc. Many responses were on the expected lines barring a... bpovoice.com http://www.bpovoice.com/profiles/blogs/bpo-employees-opinion-survey Amit Saxena (BPO Voice) asaxena346 0 0 0 0 How to Succeed with your Online Business through Offshoring and Staff Leasing urn:com:businessweek:bx:article:12748347075475842526-6db6884339e72a809c92bf3f193f1ea3 2009-10-27T16:26:14.348-04:00 If you have little luck in the real world of job hunting, maybe you’ll find it online. Doing business in the virtual world is as challenging and rewarding as it is in the real world. If you own a start-up or medium-size business, your chances of... If you have little luck in the real world of job hunting, maybe you’ll find it online. Doing business in the virtual world is as challenging and rewarding as it is in the real world. If you own a start-up or medium-size business, your chances of... bpovoice.com http://www.bpovoice.com/profiles/blogs/how-to-succeed-with-your Amit Saxena (BPO Voice) asaxena346 1 1 0 0 Bigger Roles for Mid-Sizers in the Upcoming Days? urn:com:businessweek:bx:article:11791208593734270259-931835a4d14756038056addc59cde413 2009-10-27T07:32:36.850-04:00 Better opportunities for Mid-size IT firms in the upcoming times? Third party maintenance contacts going to be a norm in the upcoming years? These are few questions making rounds in the Indian IT-BPO circles. The buzz is: the Indian Big... Better opportunities for Mid-size IT firms in the upcoming times? Third party maintenance contacts going to be a norm in the upcoming years? These are few questions making rounds in the Indian IT-BPO circles. The buzz is: the Indian Big... bpovoice.com http://www.bpovoice.com/profiles/blogs/bigger-roles-for-midsizers-in Amit Saxena (BPO Voice) asaxena346 0 0 0 0 The Global Sourcing Forum + Expo Presents the Sourcing Country World Tour urn:com:businessweek:bx:article:9779585029959062412-fa0700f16f1f2bed9545cc54d774cbee 2009-10-23T10:04:18.265-04:00 More than 25 Countries Represented at this Year’s Conference, including Emerging and Established Players in Latin America, the Middle East and Asia Global Sourcing Forum + Expo 2009 BOCA RATON, Fla.--(BUSINESS WIRE)--The Global Sourcing Forum +... More than 25 Countries Represented at this Year’s Conference, including Emerging and Established Players in Latin America, the Middle East and Asia Global Sourcing Forum + Expo 2009 BOCA RATON, Fla.--(BUSINESS WIRE)--The Global Sourcing Forum +... bpovoice.com http://www.bpovoice.com/news/topics/the-global-sourcing-forum-1 Amit Saxena (BPO Voice) asaxena346 0 0 0 0 What makes India the most preferred LPO location ? urn:com:businessweek:bx:article:9007844948765048786-7b263d0c719f4077bb5fcb562dcfc9e4 2009-10-20T13:29:11.794-04:00 lpowatch.blogspot.com http://lpowatch.blogspot.com/2009/10/comparison-of-4-most-popular-lpo_7365.html Jagriti Mishra jmishra933 1 1 0 0 What to Expect from Your Offshore Leased Agent urn:com:businessweek:bx:article:2754221534692809309-328d6265a2e4c4a218d0dac60ec3be94 2009-10-16T04:25:29.545-04:00 The current buzz about offshoring and staff leasing is that your leased staff is just as good as its vendor. True or not, many issues usually come up over the course of a leased staff project. And many of these issues are smartly resolved in due... The current buzz about offshoring and staff leasing is that your leased staff is just as good as its vendor. True or not, many issues usually come up over the course of a leased staff project. And many of these issues are smartly resolved in due... bpovoice.com http://www.bpovoice.com/profiles/blogs/what-to-expect-from-your Amit Saxena (BPO Voice) asaxena346 1 1 0 0 Cognizant Acquires UBS India Service Center, Enters Multi-Year Services Agreement With UBS urn:com:businessweek:bx:article:5734366663274165412-0272a490b62d359655fe10d27c896abd 2009-10-15T16:58:23.512-04:00 Acquisition Enhances Cognizant’s Leadership Position in Banking and Financial Services TEANECK, N.J., October 15, 2009 — Cognizant (NASDAQ: CTSH), a leading provider of consulting, technology, and business process outsourcing services, today... Acquisition Enhances Cognizant’s Leadership Position in Banking and Financial Services TEANECK, N.J., October 15, 2009 — Cognizant (NASDAQ: CTSH), a leading provider of consulting, technology, and business process outsourcing services, today... bpovoice.com http://www.bpovoice.com/news/topics/cognizant-acquires-ubs-india Amit Saxena (BPO Voice) asaxena346 1 1 0 0 Indian IT Firms Stretching Beyond USA, Wooing Japan. urn:com:businessweek:bx:article:15027127459318124495-dcb6a694c6c2ba562f00cd75a180c520 2009-10-16T09:34:39.743-04:00 A shrinking market is what driving Indian IT majors seek opportunities elsewhere other than USA. And Japan is the latest destination, where all major Indian software and outsourcing companies are flocking in search of some good business. A shrinking market is what driving Indian IT majors seek opportunities elsewhere other than USA. And Japan is the latest destination, where all major Indian software and outsourcing companies are flocking in search of some good business. bpovoice.com http://www.bpovoice.com/profiles/blogs/indian-it-firms-stretching Amit Saxena (BPO Voice) asaxena346 1 0 0 1 Philippines in the BPO Limelight - BPO Voice : BPO's own Social Network urn:com:businessweek:bx:article:14234821014685509631-a0b7b4a4042268d2d318a3588ff715bd 2009-10-16T07:46:35.257-04:00 “Not just a place to take a vacation”- that’s what the Philippines is now becoming with the trend of the BPO sector in the country. Right now the Philippines ranks 2nd in the offshore BPO services globally. The country would be hosting its first... “Not just a place to take a vacation”- that’s what the Philippines is now becoming with the trend of the BPO sector in the country. Right now the Philippines ranks 2nd in the offshore BPO services globally. The country would be hosting its first... bpovoice.com http://www.bpovoice.com/profiles/blogs/philippines-in-the-bpo Amit Saxena (BPO Voice) asaxena346 0 0 0 0 Is India’s Position as BPO Capital of the World at Stake Due To Changing Rupee-Dollar Equation? urn:com:businessweek:bx:article:5935426145432062444-cf1c2a4f65cad9cb0d9135c335d6a2d5 2009-10-04T01:05:04.215-04:00 Indian BPO sector is abuzz with one question: how rupee-dollar equation is going to affect India’s position as BPO capital of the world in the long term. And how big scale the impact is going to be? It is for sure: with global economic meltdown... Indian BPO sector is abuzz with one question: how rupee-dollar equation is going to affect India’s position as BPO capital of the world in the long term. And how big scale the impact is going to be? It is for sure: with global economic meltdown... bpovoice.com http://www.bpovoice.com/profiles/blogs/is-indias-position-as-bpo Amit Saxena (BPO Voice) asaxena346 1 0 0 1 How to Handle Language and Cultural Issues in an Offshore and Leased Staff Workplace urn:com:businessweek:bx:article:2140412926081276694-99d1a7661479cdf265a6ecb1b38d737a 2009-10-15T05:46:25.249-04:00 We have heard of so many issues arising from an offshore and leased staff work environment. And opinions are divided: some favor offshoring, while some dismiss the idea altogether. Other than cost matters, the one undying issue is about... We have heard of so many issues arising from an offshore and leased staff work environment. And opinions are divided: some favor offshoring, while some dismiss the idea altogether. Other than cost matters, the one undying issue is about... bpovoice.com http://www.bpovoice.com/profiles/blogs/how-to-handle-language-and Amit Saxena (BPO Voice) asaxena346 0 0 0 0