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The Cost of a Negative Customer Experience

Customers really are willing to pay more for a positive experience and exemplary service. See how this Lexus dealer lost the sale.

pivotpointsolutions.net. Added by Andrew McFarland on January 3, 2011

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Andrew McFarland shared a reaction in Customer Experience 895 days ago

“Exactly... to gauge long-term value read more here: "What are Customers Worth?" http://bit.ly/cwQDWH”

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People Metrics shared a reaction in Customer Experience 896 days ago

“Just to come at this from a different angle: How Long-Term Customers Benefit Your Company: http://bit.ly/2IoTGw”

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