We help clients, large and small, deliver sustainable growth by developing their existing client base. To do this we focus on the following areas: Customer Retention, Customer Loyalty, Customer Service and their enablers (your team/people and leadership).
I am particularly interested in creative marketing strategies, applications of social media in business, building customer relationships, creating high-performance teams and inspiring results focused leadership.
I share some of the ideas and techniques that I use with clients on my blog:
I enjoy speaking at a number of events every year about practical ways of growing your business. If you'd like to discuss me talking at your event then get in touch.
In my spare time, I am on the Board of a Young Enterprise Programme in the Croydon area of London.
As way of a bit of background, I have worked in leadership positions, management consultancy, business development and executive coaching throughout Europe, the Middle East and Africa since 1992. Along the way, I have been able to pick up a large amount of diverse experience: from education and not for-profit organisations to large multinationals and SMEs, in a wide range of industries including Oil and Gas, Financial Services, Media, Transport, Technology, Hospitality, Manufacturing, Telecommunications, Automotive, and Retail.
Ideas for Business Growth
2009 - Present
Young Enterprise Croydon
9/2009 - Present
12/2005 - Present
10/2004 - 11/2005
1/2001 - 9/2004
4/2000 - 12/2000
Egyptian Center for Economic Studies (ECES
1997 - 1999
The Economist Intelligence Unit
1995 - 1997
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