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Andrew McFarland

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ANDREW MCFARLAND

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VP, Customer Care
Telecommunications, Austin, Texas Area

Accomplished management executive offering expansive, cross-functional qualifications in general management and technological leadership and possessing an innate ability to motivate and empower multi-disciplinary groups to achieve objectives and solve complex problems.

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Work Experience

VP, Customer Care
NetQoS
2007 - Present

Education

Virginia Polytechnic Institute and State University - Pamplin College of Business, 1998
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University of Rochester, 1989
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Recent Activity

Why Getting Rejected is So Great for Relationships more

Added to Customer Experience, Customer Service, Customer Value 6 days ago

Too Big to Manage = Too Big to Succeed! more

Added to Customer Service, Customer Experience 11 days ago

Customers Are Evil « Pivot Point Solutions more

Added to Customer Service, Customer Experience, Customer Value 12 days ago

Apollo Astronauts and Outsourcing more

Added to Customer Service, Customer Experience, Customer Value 14 days ago

Customer Service Marketing

Saved a topic 17 days ago

Customer Experience

Saved a topic 17 days ago

Snatching Victory from the Jaws of Defeat more

Added to Customer Service 17 days ago

Customer Service

Saved a topic 17 days ago

Customer Value

Saved a topic 17 days ago

Topics

Network

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