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Andrew McFarland

1,073 contributions

71 followers

ANDREW MCFARLAND

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VP, Customer Support
Information Technology and Services, Austin, Texas Area

Accomplished management executive offering expansive, cross-functional qualifications in general management and technological leadership and possessing an innate ability to motivate and empower multi-disciplinary groups to achieve objectives and solve complex problems.

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Work Experience

VP, Customer Support
CA Technologies
2009 - Present
VP, Customer Care
NetQoS (acquired by CA Technologies)
2007 - 2009
Dir, Access Strategy
MegaPath
2004 - 2007
VP, Network Operations
Broadwing (acquired by Level3)
2001 - 2004
VP, Customer Care
Vectris
2000 - 2001
Dir, IP Operations & Engineering
Sprint
1994 - 2000
Lieutenant
U.S. Navy
1989 - 1994

Education

University of Rochester
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Virginia Polytechnic Institute and State University - Pamplin College of Business
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Recent Activity

How Water Coolers Improve the Customer Experience more

Added to Leadership, Employee Retention, Customer Experience, Customer Service, Employee Engagement, Customer Value 5 days ago

The Best Bet: Hire Right and Never Fire more

Added to Leadership, Employee Retention, Customer Experience, Customer Service, Human Resource Management, Employee Recruitment 9 days ago

Uni-tasking Your Way to Excellence more

Added to Leadership, AT&T, Customer Experience, Customer Service, Human Resource Management, Employee Engagement 25 days ago

Great Teams Share Objectives, Not Roles more

Added to Leadership, Corporate Teamwork, Customer Experience, Customer Service, Human Resource Management, Employee Engagement 33 days ago

CEOs: Employee engagement matters more

Added to Leadership, Bottom Up Growth, Employee Engagement 40 days ago

Can’t Miss Ways to Improve Customer Experience more

Added to Call Center Optimization, Customer Relationship Management, Customer Experience, Customer Service, Customer Value 47 days ago

Word of Mouth – Taxes and Dividends more

Added to Leadership, Customer Experience, Customer Service, Employee Engagement, Word of Mouth Marketing, Richard Branson 54 days ago

Customer Value – Do Not Bend more

Added to Customer Value 61 days ago

J.C. Penney Desperately Needs a Strategy - Roger Martin more

Added to J.C. Penney Company (JCP), Brand Strategy, Pricing Strategy, Customer Experience, Customer Service 67 days ago

Integrating Social Media into a Customer Experience Strategy more

Added to Social Media Operations, Social Media Business Success, Customer Experience, Avis Budget Group Inc., Customer Service, Word of Mouth Marketing 74 days ago

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