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<title><![CDATA[Andrew McFarland]]></title>
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<description><![CDATA[Accomplished management executive offering expansive, cross-functional qualifications in general management and technological leadership and possessing an innate ability to motivate and empower multi-disciplinary groups to achieve objectives and solve complex problems.]]></description>
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<title><![CDATA[How Water Coolers Improve the Customer Experience]]></title>
<link>http://pivotpointsolutions.net/2013/05/13/how-water-coolers-improve-the-customer-experience/</link>
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<pubDate>Mon, 13 May 2013 08:50:52 EDT</pubDate>
<description><![CDATA[What emotional costs are passed along to your company and how are you counteracting them?  If you rarely think about the emotional toll that customer service]]></description>
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<title><![CDATA[The Best Bet: Hire Right and Never Fire]]></title>
<link>http://pivotpointsolutions.net/2013/05/06/the-best-bet-hire-right-and-never-fire/</link>
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<pubDate>Thu, 09 May 2013 16:35:49 EDT</pubDate>
<description><![CDATA[Danny Boice’s article “Why ‘Hire Slow, Fire Fast’ is a Bunch of BS” made a case for getting people on board because you didn’t have the luxury of]]></description>
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<title><![CDATA[Uni-tasking Your Way to Excellence]]></title>
<link>http://pivotpointsolutions.net/2013/04/23/uni-tasking-your-way-to-excellence/</link>
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<pubDate>Tue, 23 Apr 2013 10:12:47 EDT</pubDate>
<description><![CDATA[People who want to accomplish more (who doesn’t?) would be well-served to remember one thing above all others – do less!  AT&amp;T’s humorous]]></description>
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