BERKIN OZMEN

Berkin provides consultancy services to companies across the region, with vast experience in business analytics, insight driven strategies and operations:

o Developing data strategies to identify ideal data environment for organizations
o Segmenting existing customers and prospects using value, behavior and needs
o Predicting the defection likelihood of customers and developing retention strategies
o Identifying the cross-sales opportunities for individual customers
o Designing customer based reports and performance management dashboards
o Developing strategies for customer segments in retention, growth and acquisition
o Reengineering customer experience and back-office business processes
o Defining organization and technology requirements for redesigned processes

Across industries and countries:

o Turkey: Market Leader Telecom Operator (2 projects), Leading Mobile Operator, Market Leader Bank, Market Leader Satellite Pay TV Company (2 projects), Market Leader LPG Company, Largest Holding Company
o Qatar: Market Leader Telecom Operator
o USA: Leading Software Company
o Saudi Arabia: Market Leader Bank (2 projects)
o Kuwait: Market Leader Retail Company
o UAE: Largest Free Zone Authority, Global IT Services Provider, Market Leader Cargo & Logistics Services Provider
o South Africa: Market Leader Telecom Operator, Leading Mobile Operator