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Blake Landau

651 contributions

118 followers

BLAKE LANDAU

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Senior Editor
Online Media, New York

Customer Management IQ is an online community for call center and customer service professionals to network and build relationships. We provide a forum for sharing ideas, best practices and solutions with an emphasis on peer to peer communication within the call center and customer service communities. Become a member of Customer Management IQ today and keep up to date with the most up to date information, conferences and events in the call center and customer service industries.

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Work Experience

Senior Editor
Customer Management IQ
5/2006 - Present

Education

University of California, Santa Cruz

Recent Activity

Achieving ROI with EQ: Managing the Call Center with Emotional... more

Added to Call Center Optimization, Emotional Intelligence, Customer Service, Customer Experience 46 days ago

Leveraging the Balanced Scorecard For Your Call Center more

Added to Call Center Optimization, Customer Service, Customer Experience, Customer Value 46 days ago

Call Center Technology—Is It a Help or a Hindrance In Your Company? more

Added to Call Center Optimization, Customer Relationship Management, Customer Experience, Customer Service, Service Innovation 46 days ago

Call Center Mythbusters, A Trilogy: Part 3: Management more

Added to Call Center Optimization, Voice of the Customer, Customer Service, Customer Experience 46 days ago

Interactive Voice Response (IVR) Design and the Call Center: A... more

Added to Call Center Optimization, Travel 2.0, Customer Service, Customer Experience, Voice of the Customer 46 days ago

The Results Proven Positive Coach Approach to Increasing ROI in the... more

Added to Call Center Optimization, Talent Management, Customer Service 46 days ago

Best Practices in Call Center Recruitment: Stop Trying to Understand... more

Added to Call Center Optimization, Talent Management, Customer Experience, Customer Service, Employee Recruitment 46 days ago

Piloting vs. Speculating: Pilot-Driven Innovation Makes People More... more

Added to Peter Drucker, Business Innovation 46 days ago

The Business Case for IVRs and Automated Speech Recognition more

Added to Call Center Optimization, Voice of the Customer 46 days ago

Steve Brubaker on Call Center Talent Management and Becoming an... more

Added to Call Center Optimization, Talent Management, Customer Service, Human Resource Management 46 days ago

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