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Amy Terenzi

2,268 contributions

217 followers

AMY TERENZI

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eMarketing Manager
Online Media, New York

Customer Management IQ is an online community for call center and customer service professionals to network and build relationships. We provide a forum for sharing ideas, best practices and solutions with an emphasis on peer to peer communication within the call center and customer service communities. Become a member of Customer Management IQ today and keep up to date with the most up to date information, conferences and events in the call center and customer service industries.

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Work Experience

eMarketing Manager
Customer Management IQ

Recent Activity

Ask the Contact Center "Expert" more

Added to Employee Retention, Call Center Optimization, Innovation Metrics, Customer Service, Employee Engagement, Service Innovation 376 days ago

On Customer Experience: Benefits. Best Practices. Truth more

Added to Advertising Industry, Starbucks, Accountability in Business, Branding, Cost Reduction, Apple, Customer Service, Brand Identity, Brand Strategy, American Express, U.S. Competitiveness, Voice of the Customer, Walt Disney Company 376 days ago

On Customer Experience: Benefits. Best Practices. Truth more

Added to Customer Experience 376 days ago

Active vs. Passive Listening in the Contact Center more

Added to Call Center Optimization, Customer Relationship Management, Social Media Innovation, Twitter, Social Media Business Success, Yelp, User Engagement, Customer Value, Facebook 376 days ago

Active vs. Passive Listening in the Contact Center more

Added to Customer Service 376 days ago

Homeshore vs. Offshore: Who Will Clinch the Title in 2011? more

Added to Global Outsourcing, Loyalty Programs, Call Center Optimization, Cost Reduction, Delta Air Lines, Home-Based Business 379 days ago

Homeshore vs. Offshore: Who Will Clinch the Title in 2011? more

Added to Customer Service 379 days ago

Self-Service and Social Media: the Future of the Customer Experience more

Added to Generational Tension at Work, Millennial Marketing, Social Media Innovation, Social Media Business Success, Social Media in the Workplace, YouTube, AT&T, Customer Service, Facebook, Millennials at Work 379 days ago

Self-Service and Social Media: the Future of the Customer Experience more

Added to Customer Experience 379 days ago

Doing More with Less: Optimizing Your Call Center more

Added to Call Center Optimization, Sustainable Business Practices, Cost Reduction, Information Security, Innovation Metrics, Business Strategy 379 days ago

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