<![CDATA[Amy Terenzi]]> /profile/amy-terenzi/blandau141/rss20/ <![CDATA[Ask the Contact Center "Expert"]]> http://www.customermanagementiq.com/article.cfm?externalID=3675&shownewswindow=1&mac=CMIQ_BusinessExchange_SMO_2010&SID=BusinessExchange&utm_campaign=BusinessExchange&utm_medium=SMO&utm_source=customermanagementiq.com&utm_content=Jan31news http://www.customermanagementiq.com/article.cfm?externalID=3675&shownewswindow=1&mac=CMIQ_BusinessExchange_SMO_2010&SID=BusinessExchange&utm_campaign=BusinessExchange&utm_medium=SMO&utm_source=customermanagementiq.com&utm_content=Jan31news Mon, 31 Jan 2011 11:39:52 EST <![CDATA[On Customer Experience: Benefits. Best Practices. Truth]]> http://www.customermanagementiq.com/whitepaper.cfm?ID=360&shownewswindow=1&mac=CMIQ_BusinessExchange_SMO_2010&SID=BusinessExchange&utm_campaign=BusinessExchange&utm_medium=SMO&utm_source=customermanagementiq.com&utm_content=Jan31news http://www.customermanagementiq.com/whitepaper.cfm?ID=360&shownewswindow=1&mac=CMIQ_BusinessExchange_SMO_2010&SID=BusinessExchange&utm_campaign=BusinessExchange&utm_medium=SMO&utm_source=customermanagementiq.com&utm_content=Jan31news Mon, 31 Jan 2011 11:36:15 EST <![CDATA[On Customer Experience: Benefits. Best Practices. Truth]]> http://www.customermanagementiq.com/whitepaper.cfm?ID=360&shownewswindow=1&mac=CMIQ_BusinessExchange_SMO_2010&SID=BusinessExchange&utm_campaign=BusinessExchange&utm_medium=SMO&utm_source=customermanagementiq.com&utm_content=Jan31news http://www.customermanagementiq.com/whitepaper.cfm?ID=360&shownewswindow=1&mac=CMIQ_BusinessExchange_SMO_2010&SID=BusinessExchange&utm_campaign=BusinessExchange&utm_medium=SMO&utm_source=customermanagementiq.com&utm_content=Jan31news Mon, 31 Jan 2011 11:29:22 EST