<![CDATA[Blake Landau]]> /profile/blake-landau/blandau141/rss20/ <![CDATA[Achieving ROI with EQ: Managing the Call Center with Emotional Intelligence, For Profit]]> http://www.customermanagementiq.com/podcenter.cfm?externalID=258&shownewswindow=1&mac=CMBXQ409&SID=BX&utm_campaign=BX&utm_medium=SMO&utm_source=e-bim&utm_content=Oct8news&utm_term=BX http://www.customermanagementiq.com/podcenter.cfm?externalID=258&shownewswindow=1&mac=CMBXQ409&SID=BX&utm_campaign=BX&utm_medium=SMO&utm_source=e-bim&utm_content=Oct8news&utm_term=BX Thu, 08 Oct 2009 11:20:53 EDT <![CDATA[Leveraging the Balanced Scorecard For Your Call Center]]> http://www.customermanagementiq.com/article.cfm?externalID=1306&shownewswindow=1&mac=CMBXQ409&SID=BX&utm_campaign=BX&utm_medium=SMO&utm_source=e-bim&utm_content=Oct8news&utm_term=BX http://www.customermanagementiq.com/article.cfm?externalID=1306&shownewswindow=1&mac=CMBXQ409&SID=BX&utm_campaign=BX&utm_medium=SMO&utm_source=e-bim&utm_content=Oct8news&utm_term=BX Thu, 08 Oct 2009 11:19:01 EDT <![CDATA[Call Center Technology—Is It a Help or a Hindrance In Your Company?]]> http://www.customermanagementiq.com/article.cfm?externalID=1290&shownewswindow=1&mac=CMBXQ409&SID=BX&utm_campaign=BX&utm_medium=SMO&utm_source=e-bim&utm_content=Oct8news&utm_term=BX http://www.customermanagementiq.com/article.cfm?externalID=1290&shownewswindow=1&mac=CMBXQ409&SID=BX&utm_campaign=BX&utm_medium=SMO&utm_source=e-bim&utm_content=Oct8news&utm_term=BX Thu, 08 Oct 2009 11:18:29 EDT