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<title><![CDATA[Bob Warfield]]></title>
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<description><![CDATA[Bob Warfield is CEO at Helpstream. He is responsible for continuously improving the Helpstream user experience through engineering, operations and product management.
Bob has 25 years of experience as an executive in the software industry with a variety of organizations ranging from startups to large public software companies. Prior to joining Helpstream, Bob was chief technology officer and senior vice president of engineering for Callidus Software, the market leader in on demand and on premise incentive compensation solutions.
Before Callidus Software, Bob held executive positions in development at Oracle, Pure Atria, and Rational Software. He has also founded 3 startup companies – Surpass, PriceRadar, and Integrity QA Software.
Bob is the holder of nine patents, on topics as diverse as genetic algorithms and user interface design. He is also the author and public speaker for the popular SmoothSpan blog, which focuses on SaaS, Web 2.0, Venture Startups and Cloud Computing.]]></description>
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<title><![CDATA[Helpstream Releases Free eBook, “A Social CRM Manifesto: How to Succeed With the Social CRM Virtuous Cycle”]]></title>
<link>http://corpblog.helpstream.com/helpstream-blog/2009/11/17/helpstream-releases-free-ebook-a-social-crm-manifesto-how-to.html</link>
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<pubDate>Tue, 17 Nov 2009 14:04:36 EST</pubDate>
<description><![CDATA[As the culmination of Helpstream's ongoing series on Social CRM, the company is announcing the release of a free eBook titled &quot;A Social CRM Manifesto: How to Succeed With the Social CRM Virtuous Cycle.&quot;]]></description>
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<title><![CDATA[Social CRM Strategies for Customer Service]]></title>
<link>http://corpblog.helpstream.com/helpstream-blog/2009/10/7/social-crm-strategies-for-customer-service.html</link>
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<pubDate>Wed, 07 Oct 2009 14:14:33 EDT</pubDate>
<description><![CDATA[An outline of the top-level considerations and real strategies that have worked with Helpstream's customers seeking to formulate Social CRM strategies.
]]></description>
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<title><![CDATA[The Social CRM Virtuous Cycle]]></title>
<link>http://corpblog.helpstream.com/helpstream-blog/2009/9/22/the-social-crm-virtuous-cycle.html</link>
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<pubDate>Tue, 22 Sep 2009 12:35:51 EDT</pubDate>
<description><![CDATA[This post turns from an examination of “why” you should be looking at Social CRM to “how” you should think about it for your own organization. In order to help us think about this, we'll use a concept we call the Social CRM Virtuous Cycle.]]></description>
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