<![CDATA[Brian Groves]]> /profile/brian-groves/bgroves114/rss20/ <![CDATA[Andrew McFarland]]> /profile/andrew-mcfarland/amcfarland051/ /profile/andrew-mcfarland/amcfarland051/ Sun, 03 Jun 2012 19:58:21 EDT <![CDATA[Move over Customer Support, it's time for Customer Engagement]]> /customer-service-marketing/move-over-customer-support-its-time-for-customer-engagement/1770028879842093455-9307db6f3f99db5af4d2bb48c8cff5f2/#311854 /customer-service-marketing/move-over-customer-support-its-time-for-customer-engagement/1770028879842093455-9307db6f3f99db5af4d2bb48c8cff5f2/#311854 Sun, 03 Jun 2012 18:45:01 EDT