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237 contributions
30 followers
BRUCE TEMKIN
VP and Principal Analyst, Customer Experience
Market Research,
Greater Boston Area
profile
I help large organizations increase customer loyalty.
My work consists of two parts: 1) researching leading-edge approaches to customer experience; and 2) helping large organizations improve their customer experiences. I also end up speaking to a variety of audiences (from keynote speeches at large events to workshops with small executive teams).
Visit my blog: http://experiencematters.wordpress.com/
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Work Experience
VP and Principal Analyst, Customer Experience
Forrester Research
6/1998 - Present
Forrester Research
6/1998 - Present
Education
Massachusetts Institute of Technology - Sloan School of Management, 1989
SM
MBA: Strategy And Operations
SM
MBA: Strategy And Operations
Union College, 1982
B.S.
Mechanical Engineering
B.S.
Mechanical Engineering
