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BRUCE TEMKIN
I am a customer experience transformist; helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.
Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.
My “title” is Managing Partner of the Temkin Group, a customer experience research and consultancy that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.
Visit my blog: http://experiencematters.wordpress.com/
Work Experience
Customer Experience Professionals Association
2011 - Present
Temkin Group
4/2010 - Present
ExperienceMatters.wordpress.com
6/2007 - Present
Forrester Research
6/1998 - 4/2010
Education
SM
MBA: Strategy And Operations
B.S.
Mechanical Engineering
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