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<title><![CDATA[Bruce Temkin]]></title>
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<description><![CDATA[I am a customer experience transformist; helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.
Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.
My “title” is Managing Partner of the Temkin Group, a customer experience research and consultancy that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.
Visit my blog: http://experiencematters.wordpress.com/]]></description>
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<title><![CDATA[Timeless Advice About Chief Customer Officers « Customer Experience Matters]]></title>
<link>http://experiencematters.wordpress.com/2012/02/10/advice-for-chief-customer-officers/</link>
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<pubDate>Fri, 10 Feb 2012 09:57:59 EST</pubDate>
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<title><![CDATA[Report: The State of the CX Profession « Customer Experience Matters]]></title>
<link>http://experiencematters.wordpress.com/2012/02/07/report-the-state-of-the-cx-profession/</link>
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<pubDate>Tue, 07 Feb 2012 19:39:54 EST</pubDate>
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<title><![CDATA[John Lewis, Amazon, and Waitrose Lead 2012 UK Loyalty Ratings « Customer Experience Matters]]></title>
<link>http://experiencematters.wordpress.com/2012/02/03/john-lewis-amazon-and-waitrose-lead-2012-uk-loyalty-ratings/</link>
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<pubDate>Fri, 03 Feb 2012 08:05:37 EST</pubDate>
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