DALE MCNEIL

Experienced call centre customer service and sales manager who leads employees B2B & B2C, with a unique expert ability to coach, motivate & energize employees who deliver first class customer service. Build trust; create a positive environment with exceptional team-building, partnership & interpersonal skills.

Experienced creating & analyzing call centre metrics, strategic planning & continuous improvements to increase efficiencies & reduce costs. Skilled in Call Centre HR generalist activities. Knowledgeable on a variety of call centre software programs.

Dynamic, energetic, positive and resourceful professional who is an accomplished communicator.

My desire is to manage a call centre or lead a team of managers/employees where my expertise will deliver first class customer service. I am open to all Call Centre or HR opportunities.