Experienced call centre customer service and sales manager who leads employees B2B & B2C, with a unique expert ability to coach, motivate & energize employees who deliver first class customer service. Build trust; create a positive environment with exceptional team-building, partnership & interpersonal skills.
Experienced creating & analyzing call centre metrics, strategic planning & continuous improvements to increase efficiencies & reduce costs. Skilled in Call Centre HR generalist activities. Knowledgeable on a variety of call centre software programs.
Dynamic, energetic, positive and resourceful professional who is an accomplished communicator.
My desire is to manage a call centre or lead a team of managers/employees where my expertise will deliver first class customer service. I am open to all Call Centre or HR opportunities.
Learning Worlds Institute
8/2010 - Present
Rogers Telecommunications Inc
12/2008 - 11/2010
2006 - 2008
2004 - 2006
2002 - 2003
2000 - 2002
1994 - 2000
Business Management, Human Resources