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Ed_ Shepherdson

34 contributions

11 followers

ED_ SHEPHERDSON

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SVP of Enterprise Solutions
Information Technology and Services

Recent Activity

Does Knowledge Have a Lifecycle? How to Manage and Access Your Most... more

Added to Knowledge Management 29 days ago

Attention Companies: Stop Knowledge Hoarding more

Added to Knowledge Management 41 days ago

The Customer Service Crossroads – Which road will you take? more

Added to Customer Service 105 days ago

Advice for CRM Pros: Act like a Carpenter more

Added to Customer Relationship Management 168 days ago

Survey says…what? Why customer surveys may not be the best approach »... more

Added to Customer Experience 358 days ago

Transparency: A Critical Component to Good Customer Service. more

Added to Customer Relationship Management, Customer Service, Customer Experience 618 days ago

BI vs. Analytics: Making Dynamic Analytics Representative of True... more

Added to Predictive Analytics 699 days ago

BI vs. Analytics: Understanding the Role of Each in Making Informed... more

Added to Predictive Analytics 700 days ago

BI vs. Analytics: Making Dynamic Analytics Representative of True... more

Added to Business Intelligence 700 days ago

BI vs. Analytics: Making Dynamic Analytics Representative of True... more

Added to Business Analytics 700 days ago

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