I studied Psychology at the University of Buenos Aires (graduate) and Human Resources Management at UADE(Argentinean University of the Enterprise). My experience includes (but doesn’t limit to) working in HR for HSBC Bank Argentina, two mental health facilities in Argentina performing psychological evaluations and other clinical work. In the US I've worked as a Residential Counselor, Program Coordinator and Program Supervisor within the Devereux Foundation.
Oriented to results, can-do attitude, ability to manage others, communication and team building skills. Excellent retention skills in high turn-over environments. Able to display good judgement while making decisions on the fly. Flexible, adaptable and able to perform well in fast changing and heavily regulated environments. Knowledgeable in Social Media and online communication tools.
Recertification of unit (x2) in accordance with DOH regulations.
97% compliance in internal audit.
Process Optimization: digitalized and streamlined data recording: developed a system so all involved parties could have information available in real time vs. Every 1 month – Program Coordinator, Devereux
Excellence: Presidential Award to Excellency – Psychological Evaluator
Customer Satisfaction: CSAT above 95% of employee base. Developed method to increase CSAT – MSN Networks Offshore
Leave Management: Reduced amount of accrued vacation days for 1100 employees in 9 months. Out of 100% of cases, only 18 employees finished with unused vacation days (18-). Some employees totalling 180+ days of accrued vacations at the time of project initiation.
English: writes, reads, speaks
Portuguese: spoken (basic)
3/2010 - 10/2011
12/2008 - 3/2010
3/2008 - 12/2008
4/2004 - 9/2005
Microsoft Networks Offshore
1/2004 - 4/2004