<![CDATA[Harry Teng]]> /profile/harry-teng/hteng767/rss20/ <![CDATA[Understanding Customer Experience - Adam Richardson - The Conversation]]> http://blogs.hbr.org/cs/2010/10/understanding_customer_experie.html?cm_mmc=email-_-newsletter-_-management_tip-_-tip122210&referral=00203&utm_source=newsletter_management_tip&utm_medium=email&utm_campaign=tip122210 http://blogs.hbr.org/cs/2010/10/understanding_customer_experie.html?cm_mmc=email-_-newsletter-_-management_tip-_-tip122210&referral=00203&utm_source=newsletter_management_tip&utm_medium=email&utm_campaign=tip122210 Wed, 22 Dec 2010 12:09:58 EST <![CDATA[Four Steps to Improved Frontline Execution - Ed Barrows - Frontline Leadership]]> http://blogs.hbr.org/frontline-leadership/2010/10/four-steps-to-improved-frontli.html?cm_sp=blog_flyout-_-frontline-leadership-_-four_steps_to_improved_frontli http://blogs.hbr.org/frontline-leadership/2010/10/four-steps-to-improved-frontli.html?cm_sp=blog_flyout-_-frontline-leadership-_-four_steps_to_improved_frontli Tue, 26 Oct 2010 18:21:36 EDT <![CDATA[The Basics of Doing Business in Russia - Lennart Dahlgren - The Conversation]]> http://blogs.hbr.org/cs/2010/10/the_basics_of_doing_business_i.html http://blogs.hbr.org/cs/2010/10/the_basics_of_doing_business_i.html Mon, 25 Oct 2010 13:26:07 EDT