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JENA MCGREGOR
I'm an associate editor at BusinessWeek, where I'm responsible for our management coverage. I am also a member of our Corporations team, covering companies that include industrial giant General Electric and discount retailer Costco Wholesale. I'm interested in management trends, organizational issues, executive pay and customer service. I lead our annual Customer Service Champs ranking. Before BusinessWeek, I was a writer at Fast Company Magazine and SmartMoney Magazine.