Strategic Program Manager with 10+ years of experience in cross-functional program management (sales, finance, IT, business operations, and marketing).
Demonstrated expertise in the following areas:
Leading cross-functional teams focused on client solutions and corporate branding initiatives.
Defining project scope with appropriate roles and responsibilities, including decision and approval matrices.
Managing change management processes from stakeholder identification and analysis to program implementation and ongoing improvement.
Implementation of marketing programs focusing on social media, partnerships and affiliates (universities and professional associations), email marketing, and edification of corporate sales and field staff.
Establishing KPI's and programs goals with Sr. Management that stretch the team to perform but are attainable supporting team building and morale.
Metric reporting via web products to track program success and identify trends and areas for ongoing improvement.
Managing project communications internally (both staff and executive management) and externally (strategic partnerships).
Managing and leading the program's strategic partnership life cycle including identification of partners, evaluation and due diligence, contract negotiation, and ongoing vendor/partner management.
Building and establishing new departments from need identification and business plans to staff hiring and training.
Budget management both internal and client account budgets. Proven success with gross profit improvement and overall SG&A savings.
Additional experience in:
Agile development life cycles
Social media marketing and community management
Internal auditing and business process analysis
3/2008 - Present
1/2007 - 3/2008
2/2004 - 1/2007
2/2001 - 4/2004
1/2000 - 2/2001