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<title><![CDATA[Kevin Stirtz]]></title>
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<description><![CDATA[Kevin Stirtz is a web marketing consultant. He uses SEO, social media and local search strategies and tools to help businesses attract and keep more customers. He is a Certified Inbound Marketing Professional and has written two books about marketing and customer loyalty.
Kevin, writes for several major industry websites, has written two books and has been quoted in major media like BusinessWeek and the New York Times. He lives in the Twin Cities (Minneapolis & St. Paul). ]]></description>
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<title><![CDATA[» A Complaint Is a Gift: Recovering Customer Loyalty… » Improve Customer Service Skills]]></title>
<link>http://amazingserviceguy.com/3611/a-complaint-is-a-gift-recovering-customer-loyalty/</link>
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<pubDate>Thu, 23 Jun 2011 08:36:59 EDT</pubDate>
<description><![CDATA[The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces ...]]></description>
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<title><![CDATA[» Calming Upset Customers, Revised Edition… » Improve Customer Service Skills]]></title>
<link>http://amazingserviceguy.com/3626/calming-upset-customers-revised-edition/</link>
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<pubDate>Thu, 23 Jun 2011 08:36:07 EDT</pubDate>
<description><![CDATA[Learn what gets customers upset, what they want, and how to calm them. Assess your calming skills and attitudes. Know why it's important to calm these customers and turn ...]]></description>
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<title><![CDATA[» Improve Customer Service with our Trainer’s Toolkit » Improve Customer Service Skills]]></title>
<link>http://amazingserviceguy.com/improve-customer-service/</link>
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<pubDate>Sun, 19 Jun 2011 11:17:01 EDT</pubDate>
<description><![CDATA[Our do-it-yourself format saves you time and money while helping your organization improve customer service faster Do you want to improve customer service in your organization? This course will help ...]]></description>
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