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Marcelo Franceschini

2 contributions

5 followers

MARCELO FRANCESCHINI

Senior Manager
Telecommunications, Argentina

Possess in depth knowledge of vendor-client relationships, working with all levels of company hierarchy. Familiar with both line and support functions within a call center environment. Experienced in program/product implementation, marketing strategies, training development, and management development. Experience working with multiple functional groups from IT, PM, National Training and Marketing in a collaborative environment.

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Work Experience

Line Manager Senior
Sykes
11/2003 - Present
Supervisor Semi Senior
Apex America
11/2003 - 11/2004

Education

Universidad Siglo 21
MBA
Business Administration
Universidad Nacional de Córdoba, 2003
Communications

Recent Activity

“Being the first brad to think of whenever you are asked about any problem you had in the past is really easy.”

Shared a reaction in Call Center Optimization 1706 days ago

“Although I undertand the importance of getting in touch with someone immeiatelly its extremely important, it is also to...”

Shared a reaction in Customer Service 1709 days ago

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