MICHAEL SATTERWHITE

A proven business leader with a visionary and pragmatic understanding of the factors that influence the success or failure of customer experience. Demonstrated track record in providing a skilled approach to structure and manage organization, operations, communications, and process. Understands today’s common strategic planning and management gaps – critical synchronous, continuous, and measurable management of customer experience. Consistently elevates the capabilities of the consultation team. Able to guide change in many industries; owns a successful history weighted in financial and retail sectors. Noted for exceptional leadership and analytical skills; effective verbal and written communication skills, contributing to an ability to build and manage matrixed teams that develop business solutions to improve results.