/profile/richard-snow/rsnow478/rss20/ http://richardsnow.ventanaresearch.com/2012/01/03/customer-and-contact-center-management-in-2012/ http://richardsnow.ventanaresearch.com/2012/01/03/customer-and-contact-center-management-in-2012/ Thu, 05 Jan 2012 06:54:49 EST http://richardsnow.ventanaresearch.com/2011/12/08/maturing-customer-relationships-continuously/ http://richardsnow.ventanaresearch.com/2011/12/08/maturing-customer-relationships-continuously/ Fri, 09 Dec 2011 09:57:05 EST http://blog.ventanaresearch.com/2011/11/21/actuate-brings-business-intelligence-to-customer-information/ http://blog.ventanaresearch.com/2011/11/21/actuate-brings-business-intelligence-to-customer-information/ Thu, 01 Dec 2011 09:55:00 EST